Weird Delayed Shipping Situation | Buying

geniusboy91 · 2023-10-02T20:14:32.583000Z

I run a business on eBay as a ticket broker. I purchased tickets from a seller on April 1st, 2023. Music festivals often delay sending out their tickets until 2-4 weeks before the event, and this music festival is in mid-October, so I was not expecting delivery for many months. About a week ago I received all of my other tickets from my many other orders for this music festival. I contacted the seller multiple times asking him to send me the tickets. Seller has ignored all messages. Because it has been six months since my purchase, I am unable to open a case and the phone CSR can't process a refund because it's beyond the standard refund window. Is it possible to talk to someone at eBay above the typical CSR agent who could take a look at this and process the refund manually?

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