Vendor didnt sned merchandise purchased and stoped answering my messages

Question

I bought an atari 2600 from a vendor  from USA. There was a problem with the label on the package  and I never received the product. As it was an international transaction the delive and automatic devolution from brazilians customs took more time than ebay give me to ask for a refund. I still want the product but now the vendor stoped answering my messages.   How should I proceed in this case?

kathiec · Accepted Answer

If it's more than 30 days past the last estimated delivery date you have no recourse through eBay. You'll need to open a case with Paypal, if that's how you paid, or initiate a dispute with your credit card. Should this happen again be sure to note the estimated delivery dates. If the package hasn't arrived be sure to open an eBay case before that 30-day window has expired.