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Using eBay Gift Cards?
Hi. I'm trying to BIN on 2 small items. I'm using 2 eBay Gift Cards that I have used in the past that have small balances on them., and 2 newer cards that have full balances on them(I checked their balance). When I go to check out I apply the eBay Gift Cards that cover the full cost but the blue Payment button never turns blue to pay. I'm not able to complete the purchase.
When I add my info to pay with a debit card...the Payment button turns blue to make payment.
So...what has changed? The payment screen looks a little different, but it has been since Christmas that I have bought anything here.
25 comments
wancooo
·1 year agoHaving the same problem, looks eBay is doing nothing
rcaspindle-4
·2 years agoI've been having the same problem
pagrunt
·2 years agoAfter rechecking this thread I gave it another try & finally was able to use my gift card.
aarocorder9
·2 years agoi was having the same problem, i tried to buy the Two books with my new Ebay Gift Card 100 dollars, i put the redeem code with the apply button, and when it balance comes out, the Place your order button turned Grey and i cannot clicked it, i keep on clicking it but it wouldn't let me, so i had to resort to my debit card and to buy one book.
rjkollectables
OP2 years agoThanks! I was able to get my 2 items just now. Working again!
201cricket
·2 years agoI just tried also and was able to complete a small purchase. I still get the message that I cant apply a donation with the gift card but at least it appears that I can complete a purchase even with that message.
lio-966
·2 years agoHeads up I just tried to make a purchase, and the place your order button lights up blue, so it seems the backend issue is fixed for now.
If you have gift cards, try to make all your purchases just in case the system goes down again.
mindeyefirestorm.2
·2 years ago2 and half days.. jeeze.. I can't recall the checkout for gift cards being down that long..
I finally got pay sellers i owed money too..
201cricket
·2 years agoI am starting to wonder if Ebay is trying to force everyone to start paying by debit and credit cards and do away with gift card purchases all together. I use to always pay for my ebay purchases with prepaid Visa gift cards but those quit working last summer. Couldnt register them on PayPal or on Ebay. I switched to the Ebay gift cards and now having issues getting those to work also. This is NOT something Ebay has never seen before. I can find topics here that are several years old dealing with the same exact issue so it cant be that difficult to fix. I refuse to provide a bank account number or credit card number to finish using the amount left on my gift card. That defeats the whole purpose of me buying the card in the first place..
lio-966
·2 years agoHopefully, it is just a backend issue.
But if it is not, what happens to all the buyers with giftcard balances and unused giftcards with money on them?
201cricket
·2 years agoI wish I knew.
pagrunt
·2 years agoI'm in the same boat, trying to use a card to cover the full purchase but can't finish cause the system thinks I'm making a donation even with no amount selected. Also talked to a US based rep after confusing a overseas contract rep over this issue, was told they are working on it. Seems like it tarted when this pop up:
toomuchstuffagain35
·2 years agoDefinitely sounds like an ebay error because AFAIK ebay donations to charity are no longer made through the mentioned PayPal Giving Fund.
susa.alfan
·2 years agoI managed to buy everything last night but not because it was fixed. I couldn't use the gift card if it covered the whole purchase. It occurred to me that one of my gift cards wouldn't cover one of my purchases completely so I was able to use that GC and used Paypal for the difference. I then had 2 separate purchases (two diff sellers) for under $20 each so I couldn't use my $25 GC. I emptied my ebay cart of everything but the 2 purchases and clicked on Pay so now my combined order was $40ish and it accepted my GC and I paid the difference with Paypal. I don't like doing that, but it worked so that I could use my gift cards.
201cricket
·2 years agoSame issue here for 3 days now. Talked to a great Ebay Rep on the phone and he said there are alot of accounts having this issue. He said they are working on it and its a high priority issue. He gave no estimation on when its going to be corrected. We even went through the checkout process while on the phone with him so he could see exactly what was going on. It has nothing to do with any type of item you are purchasing, its just a glitch that I sure hope gets fixed pretty quick because I have a ton of auctions I wanted to bid on this weekend. I have also found this issue has surfaced before going back several years so I would think they would know what the quick fix would be since this is not a new problem. But this is the third day for me without being able to buy anything.
michaeldeals44
·2 years agoSame here, still today 4/05/2024 I tried again to pay with new gift card and the Place Order button is grayed out. I've checked the balance and it is fine with total on card.
lio-966
·2 years agoStill doing the same thing.
Bottom prompt statement: To apply a donation, you can't be using gift cards, coupons, eBay Bucks, or reward points. Even when selecting None.
Also, the Place Your Order button is still grayed out.
The CS rep I chatted with said it was something on the backend, and techs were working on it.
Hopefully, Ebay is not discontinuing the use of their own gift cards.
rjkollectables
OP2 years agoStill doing the same thing. I see the donation prompt and selected None but no change.
mudshark61369
·2 years ago@rjkollectables, @susa.alfan , @japhyl19 ,
Maybe the link below for using ebay gift cards FAQs will contain an answer. Under the Where can I get help... header is a Here button that may help you to troubleshoot the issue. Since 3 of you have had the same problem, maybe there is a glitch in the system that is taking awhile to fix.
https://pages.ebay.com/giftcard/faqs.html
japhyl19
·2 years agoI am having the exact same problem, which started last night. I use eBay gift cards to pay most often, but now it will no longer let me complete the checkout once I load the gift card, which fully covers the whole balance. It is very frustrating. The "Pay now" button turns grey instead of blue, and it will not let me click on it.
rcaspindle-4
·2 years agoHaving the same problem
susa.alfan
·2 years agoSame. This started last night since I made a gift card purchase earlier in the day yesterday. For some reason, the payment page is assuming you're also trying to make a donation. I've been trying to pay for some auction items from last night. You apply the gift card but the Pay Now button turns gray. If you scroll down, you'll see the donation area telling you that you can't make a donation with a gift card, etc and it stops you. I hope ebay fixes this quickly as I purchased a more expensive item simply because I had a gift card.
junkinabox
·2 years agoSame here.
rjkollectables
OP2 years agoThanks for you reply! Nothing on the restricted lists...coins, currency, etc. 1 item is a pack of Sharpies. I did chat with someone from eBay and was told they are having some issues on their end. I did try to make the purchase again and got the same result. I'll just have to keep coming back a trying again.
kensgiftshop
·2 years agoWhat are you trying to buy?
There are some items you can't buy using gift cards.