Unacceptable level of customer support | Buying

howdidu_75 · 2025-06-27T00:58:26.154000Z

I am writing to raise a serious concern regarding my recent experience with your customer support team about a refund for my eBay Plus subscription. I was told by your agents â€” Arpita and Mohd Farzan â€” that in order to receive the refund, I must create a PayPal account. This is highly unreasonable, as I did not use PayPal to pay for the subscription in the first place. Forcing customers to sign up for a third-party service just to receive a refund is completely unacceptable. To make matters worse, both agents abruptly ended the chat without notice or resolution, leaving me without assistance and no clear next steps. The level of support was extremely poor, and the communication from both representatives was unprofessional and dismissive. This experience has left me frustrated and disappointed, especially as a customer who subscribed to eBay Plus expecting premium service. I request: That my refund be processed using the original payment method or an alternative that does not require PayPal.That this incident be reviewed for quality assurance purposes, as the handling was far below eBayâ€™s expected standards. I hope this is addressed promptly and taken seriously.

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Unacceptable level of customer support | Buying | eBay Community