Unable to Apply Spendable Funds at Checkout | Buying

retiredcw4 · 2022-11-04T16:19:13.190000Z

I have been trying to apply Spendable Funds to a purchase; however, the funds are not showing up on the Check Out page. I contacted Customer Service and spent an hour talking to 3 different reps without any resolution and was eventually cut off and did not receive a call back as promised. There are sufficient Spendable Funds to cover the purchase. I have tried various platforms (PC, iPad & iPhone) and cleared the cookies and cache. Items are not listed as not being eligible for applying Spendable Funds. One CS rep told me it was because the Seller hadn't signed up for the Spendable Funds program. (As a seller, I felt that was incorrect and asked to speak to a supervisor. The supervisor was researching the problem when the call was disconnect.) The only issue is that I can see is that the Seller is in Europe; however, nothing on any eBay webpage reflects that Spendable Funds cannot be used for foreign purchases. Would appreciate someone at eBay looking at the account and advising me why I can't use the funds.

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