The seller is not responding
Hello frends, Please maybe you can help me, I get a purchase on august 21 and the seller never send the package, I sent various messages and dont respond me. I try to cancel the order but was rejected for the time. I dont know how can I proceed. Anyone can help me? Thanks
juanmanueiglesiasbustamant_0
Posted 1 month ago · Edited 1 month ago·Last reply 1 month ago
3 comments
lady_madonna
·1 month ago@juanmanueiglesiasbustamant_0
Sorry you did not receive your item. When a buyer does not receive the item they purchase, they need to file a Refund Request, not a request to cancel the transaction. Do it quickly, as you only have 30 days from the estimated date of delivery shown in the Order Details in your Purchase History.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
· Select “More actions” beside your item and then “I didn't receive it.”
· Click the box beside I want a refund.
· Select Send request.
If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.
· Find the item in your Purchase History
· Select See request details
· Select “Ask eBay to step in.”
kathiec
·1 month ago@juanmanueiglesiasbustamant_0
You need to go to the item in your purchase history and click "I didn't receive this item" under More actions. EBay will give the seller three business days to either produce tracking showing delivery or refund you. If they don't, go back to the case on day four and ask eBay to step in and refund you.
mantle1951
·1 month agoYou need to start an INR in Ebay so you can get your dinero back( INR means( paquete no recibido)