SpeedPak order undelivered, what now?
About a month ago, I purchased 5 cards from a seller shipping with Speedpak. The order totaled almost $400 and shows to be delivered. As you can probably guess, the order never arrived, and both the seller and eBay refuse to assist. I have contacted Speedpak but I do not get a response, instead they keep closing my ticket.
What do I do?
Am I just forced to take this loss?
9 comments
kh-shawn
·5 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
mich929325
·5 months agoSame problem says delivered never delivered and they just steal your money and eBay doesn't do anything and they say they won't refund anything I'm done shopping with eBay
simba6
·1 year agoSounds like the fake tracking number scam, again.
12345jamesstamps
·1 year agoWhy is your feedback profile gone?
Has your account been deleted...
Just curious...
nestorscollection
OP1 year agoMy account is nestorscollection, somehow this was posted on an old eBay account
pikabo-icu
·1 year ago@nestorscollection
Have you tried tracking it on a different service? Maybe you'll have some luck with one of these below.
As others posted, after the last day of estimated delivery for your order, if you haven't received it, under "other actions" open a case for "I did not receive this" . If your seller doesn't refund, on the date eBay says you can ask them to step in, do so.
https://www.17track.net/en
https://parcelsapp.com/en/tracking
http://www.track-trace.com/
https://www.ordertracker.com/couriers/speedpak
https://parcelsapp.com/en/carriers/speedpak
mudshark61369
·1 year ago@nestorscollection,
SpeedPak is a service used by China based sellers for international delivery to the U.S. and other countries. In this country they partner with the USPS for final delivery. When a seller purchases those labels they should get a USPS tracking number automatically, and that should be uploaded to your purchase history info. Then you can track the package once USPS has received it from customs to your location.
Since there seems not to have been a USPS tracking number uploaded you can try contacting ebay through one of their social media platforms (links below) You will need the seller's username, and the ebay item number.
In the message you send point out that you never received any USPS tracking information, only a SpeedTrak tracking number, and they do not do the final delivery in this country. I would take a screen shot of the Tracking information you have and add it to the message. Sign it with your real and ebay username. The reps who respond to social media messages are actual ebay employees who can check your info and should issue a refund, since there is no USPS final delivery information.
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
https://x.com/askebay
tobaccocardyahoo
·1 year agoContact your credit card issuer and open a dispute.
If you did not use a credit card, you may have no recourse if the 30 days after delivery date has passed and the Ebay Money Back Guarantee has expired. Under the MBG you should be opening a Not As Described case.
soh.maryl
·1 year agoPerhaps you meant to say that the OP should be opening an Item Not Received case.
If it's been more than 30 days since the estimated delivery date, the window for opening a case with eBay has, unfortunately, closed. Your only option now is to contact your credit card company and do a chargeback.