Seller will not honor warranty | Buying

jungle_explorer · 2022-11-07T20:17:39.688000Z

I bought a cordless tool item with a 5-year warranty. I only used the item once and stored it. 8 months later, I needed it again, and when I tried to use it, it did not work. I contacted the seller about the warranty, and they responded and asked for the order number. I provided it to them, and they never responded. I waited a week before sending them another email, which they never responded to. I waited another week and tried again. Of course, no response. It is clear that they are ignoring me because they do not want to honor the warranty.Now, I know eBay only has a 30-day policy, and Paypal, a 180 policy. So there is no need to cover these. But, the item had a 5-year warranty. I know eBay is not responsible for honoring the seller's warranty, but eBay should have some way for buyers to do something to sellers that sell through eBay that offer warranties that refuse to honor. I mean, if there is no resource to get at this seller, then eBay should not allow sellers to offer any warranties longer than 30 days on their site, because anything past that is just a joke. What can I do? I can't even find where to leave this seller feedback. I used to be able to pull the real contact information of a seller years ago, and even that seems to have disappeared. It seems eBay is more interested in protecting sellers than buyers.

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