Seller wants more money.
I won an auction. paid as soon as it was over. Now seller has sent a message and said they did not charge enough for postage and wants another $12.65, or I can cancel, and they will refund. I do not want to cancel. I want them to send my purchase. In order to get it do I have to pay the extra money? Thank you.
19 comments
house*of*paws
·1 year agoHi @susanc254
I’ve occasionally offered to split the difference in the needed shipping money when it’s a new seller … while still informing them that eBay policy prohibits sellers from asking buyers for more money than was shown in the listing. [I just feel better doing that.]
I realize that it is too late for you to take any further action since the transaction has been cancelled. As far as feedback goes, I wouldn’t leave any at all. [That’s just my personal preference. I’m not criticizing others who choose to handle it otherwise.]
pickapaper
·1 year ago@house*of*paws
I am also, for the most part, against leaving neutrals or negatives for sellers; in all my 28 years on Ebay, I think I have only left two or three negatives.
The reason I said earlier that the seller needs either a neutral or a neg is because of the seller's attitude. The seller told @susanc254 "I'm sorry you feel that way" when OP refused to pay the extra postage which indicates to me that the seller is blaming OP for not following through with the sale, when the seller was the one at fault. If the seller had apologized and said "I made a mistake in calculating the postage and can't afford to pay the extra right now; can we work something out", or anything that resembled an apology, it would be different. (Maybe she did and we just don't know it.)
pickapaper
·1 year ago@susanc254 wrote: "Seller cancelled with "Out of Stock" "Damaged" And wrote sorry you feel that way."
So, the seller is throwing the guilt trip back on you? Typical.
This is taken from eBay's policies on the site map: "Once someone’s bought your item, you can’t update the shipping charges from what was originally shown on the listing"
Obviously, she is playing with her own rules instead of eBay's and cancelled your order to cover her mistake, so I would make a note not to buy from her again and find the item from a seller who actually wishes to sell. And, I know you said you don't want to mess with her 100% feedback, but this is a case where, in my opinion, she deserves a negative, which might make her think twice about trying to do that again.
nobody*s_perfect
·1 year agoIMHO since this this is a new seller, maybe a neg is too harsh, but a neutral rating would get their attention and alert potential buyers to this misbehavior, while not damaging their reputation.
pickapaper
·1 year ago@nobody*s_perfect
I don't disagree with you; I forgot about the seller being new. A neutral would work, as well. But that seller's misbehavior does need to be noted with either a neutral or a neg, whichever @susanc254 feels is right.
soh.maryl
·1 year agoIs this an inexperienced seller? It sounds like he's urging you to cancel so that he doesn't take the hit which is what happens if he, the seller, cancels.
susanc254
OP1 year agoThank for all the help. The seller is new to eBay and has 100% feedback. I really do not want to take that away from them. It is hard enough to buy and sell. So how would I pay the extra money and not seem to be making a deal outside of eBay rules? Do they have to send another invoice?
nobody*s_perfect
·1 year agoIt's not even possible for the seller to send a second invoice. IMHO he needs to learn a lesson about shipping setup and eBay policy, and the tuition for that lesson will be the $12 that he has to absorb when paying for the shipping label.
loose_goose_garage
·1 year agoAlso, if the seller does cancel transaction and chooses "Buyer Asked to Cancel" or "Problem with Buyer's Address" you can report them for that as well.
They do this to avoid having to put an "Out of Stock" cancellation in that puts a defect on their account.
campanaelia
·1 year agoMake sure you report them if the seller lies, I received 2 unpaid item strikes even though I paid and sellers cancelled saying "Buyer asked to cancel" both times. I didn't realize ebay did that ubtil it was too late to appeal them so my account is restricted now for bidding. See my thread below for details.
This is a big problem that happens often. Ebay needs to do more because sellers don't seem to worry much about receiving a defect. Ebay doesn't even read the reports, they are handled by AI so who knows what happens and ebay won't tell you.
https://community.ebay.com/t5/Buying/3-undeserved-UPI-strikes-and-now-causing-restricted-bidding/td-p/34892810
Report a seller here:
https://www.ebay.com/help/action?topicid=4022
susanc254
OP1 year agoThank you so much. My problem seems minor after all you have gone through. I answered the message to the seller and will just wait and see what she wants to do. The worst thing that happens is that I will lose the purchase. I hope that you find more joy in your eBay journey now. There is always one bad apple to spoil the fun.
historypapers
·1 year agoYou can insist on your deal. But no one can force the seller to put the package in the mail to you if they refuse to. They will get a defect on their account if they cancel the sale.
susanc254
OP1 year agoThank you for taking time to reply. Helpful information.
chevymontecarlo88
·1 year agoIf you want the item, pay for it and wait to see what the seller does. You are covered by the eBay MBG (which you should read and understand) and if they cancel it, it will be a defect on their account. Just understand that you may be out financially until the transaction is resolved. (refunded)
susanc254
OP1 year agoThank you. I paid as soon as the auction was over. I guess it means if I want the item bad enough I will have to pay the extra money.
kensgiftshop
·1 year agoNo, tell the seller it isn't your fault that they screwed up on the shipping.
Tell them, you paid what the listing said and you'll be waiting for your item.
susanc254
OP1 year agoSeller cancelled with "Out of Stock" "Damaged" And wrote sorry you feel that way.
albertabrightalberta
·1 year agoThis is good and it's unlikely that the seller will make the same mistake again. If the seller learns from this experience, it's a good educational outcome.
loose_goose_garage
·1 year agoNo. And you can report them for trying to extort extra money from you after the sale. Tell them you do not agree to cancellation and want the item you purchased.