Seller wants me to reject delivery as wrong item was sent
I received a message stating that seller sent the wrong item. Seller wants me to reject the delivery which is being received today and once he gets the rejection notice he'll send the actual item via overnight.
1. Am I being scammed?
2. Should I receive the delivery and go through the ebay process of Item not described as arrived?
3. If I refused the delivery will I or can I get my refund?
What's the best way I can be protected in this situation?
I checked out with paypal via credit card.
Thank you gurus.
10 comments
ms.rodriguez*
·3 years agoI did this error 2 weeks ago on my seller account. I explained it the buyer what happened and he did exactly what I told him to. I told him to NOT open it and to write REFUSE. RETURN TO SENDER. in big letters and to cross out his name/address. He returned it to the post office the next day. I trusted the buyer to do the right thing and I mailed out the correct item before I got the first box back. Yes, the buyer would void his buyer protection. I told him so but I also told him that he had our emails where I confirmed my error and told him what to do. The buyer trusted me. The emails were proof of what I told him to do and I guaranteed him that I was not going to scam him.
So if the seller has a lot of feedback and many years on Ebay and the item was relatively cheap, you can probably trust him. The emails are proof that you can tell ebay to read incase he /she is a scammer.
I sent out the correct box after the buyer told me he dropped the box off at the post office.The item came back within a week. I will say that tracking NEVER updated on the way back to me. Not one single scan from Va. to NY on this package except where it said DELIVERED when it got to VA.
In the end, buyer was very happy. I refunded him 4 dollars on the shipping and I got back my original item in perfect condition.
myangelandmyprincess
·3 years agoThe emails won't likely matter to eBay.
woodland_gnome
·3 years agoA scammer can use a hijacked account to scam.
The amount in question might call into question whether a scammer would make enough off of the scam to justify his/her time; as would accepting payment through eBay checkout (though the scam might not depend on actually getting the funds you paid); but even with all indicia pointing towards it's probably just a seller out to save the return shipping that's still not a good reason to waive your MBG protection by refusing it. If it's cheap enough not to justify the cost of return the seller could refund and tell you to keep it.
spark-chaser1
·3 years agoAs others have wisely suggested, do not pay for your seller's " mistake" ( I'm giving them the benefit of the doubt, but this instance does sound a bit fishy).
mudshark61369
·3 years ago@jjung17,
This is what happens when you buy from very low feedback sellers who have not sold anything in over a year, and has just started selling again. I would do as the others suggested, since the seller seems not to have known they could have recalled the package on their own, though it does cost around $15 to do that.
mtgraves7984
·3 years agoYour seller could have recalled the package... but didn't. Don't you refuse delivery, either. Good catch and good luck.
simba6
·3 years agoSorry but you can't refuse it without losing your protection. Your seller will have to pay it's return or if they issue a full refund before it arrives, then you can refuse it. Be sure to check you were really refunded first. Don't want to be fooled by any fake messages.
jjung17
OP3 years agoI appreciate the quick response!
house*of*paws
·3 years agoHi @jjung17
Tell him you can’t reject the package unless you receive a refund first. THEN you can repurchase the item.
Buyers lose their protection by refusing delivery.
ed8108
·3 years agoI suspect you may lose your MBG protection if you refuse delivery.
I would receive delivery, file a NAD request, receive a prepaid return label, & return the item for a payment refund