Seller or eBay won't provide refund of non-delivered item (with proof) | Buying

jomendez298 · 2024-12-05T01:37:36.589000Z

I bought an item about a couple months ago, I never received the package and the Fedex proof was a photo of the item being delivered at the wrong place. I have contacted the seller, who filed a claim through Fedex - I was provided the claim number. The claim was closed, the seller got paid. I have tried contacting the seller, but every time, the seller responded "most of the time, those claims get denied, we don't know if we'll be able to provide you with a refund." I have provided all proof to eBay, and filed an appeal that came back saying "After reviewing this case, we decided to keep the original outcome. We weren't able to grant your appeal because we determined the original decision was correct.You won't receive a refund for this case."

Discussions

Seller or eBay won't provide refund of non-delivered item (with proof) | Buying | eBay Community