Seller not responding | Buying

kerrihames02 · 2023-10-13T06:04:46.803000Z

I ordered and received some lights in July 2023. They delivered the wrong colour and acknowledged this in my return message to let them know. I asked them to send out the correct colour ones. They said that there I asked me to send pictures, which I did. After a few messages, they apologised and wanted to do a partial refund. I refused the refund as I needed the lights more than the refund. They said that they would resend the black lights. This was over a week. I then received an email that due to the products being in another warehouse, it may take a few more days. I then get a message in September saying that they are sorry for keeping me waiting and asked that I be patient. I have contacted them 7 times sice and they have never replied. It is now October 2023. What do I do? I would like to ask ebay to step in but I don't get that option on my ebay.

Home
News & Updates
Buying & Selling
Explore Categories
About
Community Events
eBay Help

Discussions