"There is no such thing as foolproof, because fools are so darned ingenious" (unknown)3105View listings
@7942rick,
I use the same link posted by @ebooksdiva to report sellers using the blue button on that page, but I use the Other button rather than seller did not intend to complete the sale > add the seller's username then in the text box below that I write:
"The seller used an invalid reason for canceling the sale, buyer requested cancellation, to avoid ebay fees. If you check my messages you will see that I did not request cancellation of the transaction."
The unfortunate thing is if the seller has already refunded you, leaving negative feedback is not an option.
The seller should have automatically gotten a "defect" when s/he cancelled the transaction, but the lie s/he told blamed you and avoided that. "Defects" are the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).
Report the lie at https://www.ebay.com/help/action?topicId=4850 I don't know if eBay will do anything about it (give the seller the defect s/he should have gotten if s/he had taken the blame him/herself, keep the cancellation blaming you from counting toward your Open Transaction Limits) but it's relatively easy to do it that way.
You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).
Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.
2 years ago
Was it an auction? It’s been reported in this forum quite a bit. You can report the seller here select Did not intend to complete the sale.
Why doesn't ebay increase the defects to two or even three when a determination is made that the seller lied when claiming buyer requested cancellation
Why doesn't ebay increase the defects to two or even three when a determination is made that the seller lied when claiming buyer requested cancellation
Because eBay doesn't want to make "determination"s if they can avoid it. They'd rather just set up procedures that computers can run. Under this one it is the transaction that is "defective" so only 1 defect per transaction.
mudshark61369
·2 years ago@7942rick,
I use the same link posted by @ebooksdiva to report sellers using the blue button on that page, but I use the Other button rather than seller did not intend to complete the sale > add the seller's username then in the text box below that I write:
"The seller used an invalid reason for canceling the sale, buyer requested cancellation, to avoid ebay fees. If you check my messages you will see that I did not request cancellation of the transaction."
The unfortunate thing is if the seller has already refunded you, leaving negative feedback is not an option.
woodland_gnome
·2 years agoThe seller should have automatically gotten a "defect" when s/he cancelled the transaction, but the lie s/he told blamed you and avoided that. "Defects" are the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).
Report the lie at https://www.ebay.com/help/action?topicId=4850 I don't know if eBay will do anything about it (give the seller the defect s/he should have gotten if s/he had taken the blame him/herself, keep the cancellation blaming you from counting toward your Open Transaction Limits) but it's relatively easy to do it that way.
You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).
Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.
Was it an auction? It’s been reported in this forum quite a bit.
You can report the seller here select Did not intend to complete the sale.
ed8108
·2 years agoWhy doesn't ebay increase the defects to two or even three when a determination is made that the seller lied when claiming buyer requested cancellation
woodland_gnome
·2 years agoBecause eBay doesn't want to make "determination"s if they can avoid it. They'd rather just set up procedures that computers can run. Under this one it is the transaction that is "defective" so only 1 defect per transaction.