Seller lied about being able to cancel my order | Buying

ptdphoenix · 2025-09-18T18:19:36.773000Z

tl;dr - tried to cancel an order, seller said itâ€™s been shipped without tracking or confirmation so it could not be stopped. This was a bald faced lie I need as many people as possible to be aware of this seller since eBay does not seem to care about user satisfaction/ trust. They have over 90% positive feedback with 13k+ positive reviews, but they also have 1300+ negative reviews. All of the negative reviews are for the same reasons (misrepresentation/ items being different in person than advertised, item quality, packaging & communication). I purchased a fuel pump from them due primarily to the estimated arrival date. 2 days after the purchase date, there were still no updates on my purchase other than being marked as â€œpaidâ€. I messaged them to ask when I could expect it to be shipped. Hours went by with no response so I investigated the negative reviews where I became very concerned about the quality & validity of the item, so I asked to cancel my order & purchased the part elsewhere. They suddenly were available to respond to my inquiry almost immediately after I submitted the cancellation request, saying that it takes them 5 days to process orders, which is why it hadnâ€™t been updated. They then declined my cancellation, stating that it was already in the hands of a carrier, that it could not be retrieved & that despite this, they still havenâ€™t got any tracking information but would provide it when they do. Which is it? Do you need 5 days to process, or is it already in the hands of a carrier? Also, Iâ€™ve never heard of a shipping company that will take your parcels before providing tracking information for it. Well, as of this afternoon (12hrs after saying that I couldnâ€™t cancel because the package was already in the possession of a carrier) the order was updated with tracking information from UPS. Said tracking information verifies that the tracking number was generated THIS MORNING and that UPS was NOT in possession of the package. I was told a bald-faced lie by this seller and eBay seems content to do nothing. I spoke with 2 eBay representatives over the phone about this. What I learned is basically that sellers have 100% authority to accept or decline buyer cancellation requests for any reason. eBay has no power to compel sellers to do anything (which makes sense), nor do they seem to care about seller integrity as I wasnâ€™t given any indication that eBay has any sort of repercussion for shady/ scummy sellers. It seems as long as you have a high enough review percentage or youâ€™re profitable enough eBay will allow you to do whatever.

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Seller lied about being able to cancel my order | Buying | eBay Community