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seller has blocked me from messaging
Place order on March 18th, long shipping time, weeks. Tried to cancel order, seller refused, eBay no help, seller said item was shipped and tracking would be available. Not shipped, no tracking as of 3/27/26. Seller is not being honest, as in lying, and has blocked messaging. Never ever had this experience on eBay. How do I get a call back from live agent from eBay? Thanks.
9 comments
kh-light
·5 months agoHi everyone,
This issue has now been resolved, and the thread has been closed to prevent further replies.
Thank you for understanding.
kalyoth
·5 months agoYou don't. You follow the process you agreed to when you made the purchase - you wait until the estimated delivery date passes. Either you have the item or you open a case for non-delivery & refund.
There is no right to a cancelled order on ebay. You have the option to ask for a cancellation. There are no obligations to do so & in many cases, its not possible based upon how fulfillment works.
judyprescott
OP5 months agoThis ended very well.
Dear Customer,
Thank you for your honest feedback. I sincerely apologize for the lack of communication and for the inconvenience caused regarding the tracking information. You are absolutely right, and we truly appreciate you bringing this to our attention.
Due to a delay in the carrier’s scanning system, the tracking information was not available as expected, and I understand how this caused confusion. I also apologize if it seemed like communication was limited — that was never our intention, and we always aim to be transparent and helpful.
We're glad to hear that your package arrived earlier than expected, and we will definitely work on improving our communication and providing clearer updates in the future.
Thank you again for your understanding and for giving us the opportunity to improve. We truly appreciate your support. 😊
mudshark61369
·5 months ago@judyprescott ,
"Place order on March 18th, long shipping time, weeks. Tried to cancel order, seller refused".
The estimated delivery time frame was given on the listing when you made the purchase and if it was too long of a time for you, you shouldn't have bought it. When you pay for something on ebay you entered into a contract, and one party to a contract cannot unilaterally cancel it. It takes both parties to agree. eBay does not require seller's to agree to cancellation requests.
If a tracking number was uploaded to the listing before the request was sent, the seller couldn't cancel it anyway.
If you received a tracking number but it has not updated, you may have made a purchase from a foreign based seller, which could be the reason why there could be a long delivery time frame.
In that case the seller may use an international shipping partner of the domestic delivery agency. The international shippers tracking number will not be shown and the domestic delivery service's tracking will not update until the item reaches the U.S. clears customs, and is handed over to the domestic service.
"Can't wait to receive item and post review".
If you receive the item within the estimated delivery time frame, and leave a non positive feedback, for slow shipping, it can be removed. IF you leave one saying the seller refused your cancellation request, it too can be removed.
judyprescott
OP5 months agoThank you, that is helpful. Seller is not stating facts. Said it shipped and could not be canceled. Not true. My filter was sales from US only.
"Dear Customer,Your order has already been dispatched, which is why we were unable to cancel it. The package is currently on the way and should arrive within a few days. The tracking information will be uploaded shortly once it is scanned and updated by the carrier. Thank you for your patience and understanding."
If seller had been upfront, I would not be spending time on this.
I can compose quite accurate and professional reviews. Appreciate the info.
mudshark61369
·5 months ago@judyprescott ,
I am happy this worked out for you.
"... Said it shipped and could not be canceled. Not true. My filter was sales from US only".
There are many registered in China and other countries sellers whose item location is in the U.S..
The U.S. Only filter does not remove those sellers listings because of the item's U.S. location. It is not based on a seller's country of registry. That's just one reason why you should check each seller's feedback profile page, before buying from one.
Most of those sellers are drop shippers, and when you place an order with them it goes to the drop shipping source which usually creates a shipping label almost immediately. It did not happen this time but that is how it usually works, and why you get an "It has already shipped reply" from one of those sellers.
kensgiftshop
·5 months agoThe last two sellers that left you feedback are both dropshipping from Amazon.
kensgiftshop
·5 months agoWhen is the estimate delivery date?
Until after that date, not much to do.
Seller doesn't have to provide a tracking number or let you know if it's been shipped.
judyprescott
OP5 months agoSeller stated they would provide a tracking number and that item would be shipped days ago. Estimated delivery is weeks out. Can't wait to receive item and post review.