Seller falsely claims that a different item was returned | Buying

karyn214 · 2024-09-25T05:59:25.842000Z

My sister purchased a used stereo on eBay for $200 that wasn't working properly when it arrived (the CD player skipped). The seller claimed that she had sent back a different item, that the one she sent was completely broken ("The item the buyer returned was swapped for a different one. The whole bottom screwsis lose and the sawp item doesnâ€™t work. Here is the photos to prove it.") The seller reported buyer abuse and eBay closed my sisterâ€˜s account without giving her an option to provide evidence! I was visiting her during this entire process and I even took videos of the problem with the CD player when it arrived. My videos clearly show the same device as in the sales picture, and the bottom is securely attached. Is there anything my sis can do to reopen the case, since she canâ€™t even log into her account?

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Seller falsely claims that a different item was returned | Buying | eBay Community