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Seller deliberately sent wrong item and provided tracking number for that item
Hi,
I've bought a used camera off from a seller and expected to receive it last Friday. Unfortunately it still has not arrived, but I checked the tracking number the seller provided me, and it is indicated that it's delivered to my letter box.
This is incredibly suspicious as:
1. The camera, lens, battery and parcel box will not fit into my apartment letter box.
2. I've checked with my post office regarding the tracking number, and they've confirmed that they delivered a envelope that corresponds to the tracking number. They've also sent a picture placing the package into my letterbox - the package is certainly too small to contain everything I've purchased.
3. In fact, the package is a bar soap that was delivered on the 15th of June - not a camera. I thought the soap was purchased as a gift by someone else and I didn't put much thought into it, but it turns out that this was sent by the seller!
I've messaged the seller, who insists that he has sent the camera and that the tracking number is correct. The seller has now asked ebay to resolve the matter. How can I further bolster my case?
kh-gary
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
kathiec
·2 years ago@Anonymous
If you've received a label use it to return what you received. Once the seller receives it you'll be refunded. The seller has no say in it at that point.
zhke-53
OP4 years agoThank you.
I have an ongoing INR that has been escalated to ebay right now, which will take two days for a final decision - should I close it, or let it expire and then raise an INAD?
justafemster
·4 years agoClose it and open an INAD. All the seller has to do is provide the shipping confirmation number on a INR and the case will be closed in their favor.
Do NOT close the INAD, the seller will probably make up a story about not being able to refund until you close the case, don't close the case. The seller will start offering more and more money back, do not close the case. The seller will do everything they can to get you over the 30 days from delivery, so you can't open a case.
Any seller that's willing to use the zip code scam is not one we want selling.
an-57470
·2 years agoHello would u please help me
same deal seller sent tracking I received tracking and box and it doesn’t contain the correct item. Of course I contacted the seller and he is saying well maybe I shouldn’t have took so long to pay mocking me and saying well I sent what you ordered basically saying that he’s going to lie as if he shipped the correct item, eBay is telling me to print the shipping label and ship it back but I don’t have the item and he says well if you want a refund then you have to return the item and that’s the item he never sent