Hi, all. I have recently returned an item due to it being damaged in shipping. I have opened a return with the reason "Arrived damaged," received a free shipping label to return it, and sent it back.After the seller got the item back, they only refunded me the item price and not the original shipping price. I had to open a case to get the rest of my money back. Now the seller claims it is not their fault, as they have automatically accepted returns set up, and it was eBay that made the deci...

@lake-avenue-shoppe wrote:@chapeau-noir The seller has been on eBay since 1999 and has over 1K sold items. I would think that should be enough to figure out how to accept returns... Would that (being able to choose whether to refund shipping) still apply if they have automated refund rules set up?@lake-avenue-shoppe Yes - I have automated returns set up and I can choose whether to refund original shipping or not. In fact, I just dealt with that scenario sev...

Seller claims automated returns withheld shipping cost, not him. Is he telling the truth? | Buying

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Seller claims automated returns withheld shipping cost, not him. Is he telling the truth? | Buying | eBay Community