Seller asked me to cancel but doesn't accept the cancelation.
Summary: sobelc_75 shared that a seller asked them to cancel a transaction, but the seller is not accepting the cancellation request. Several participants, including kibble-net, soh.maryl, mudshark61369, simba6, and ryry-jj, responded, but the content of their responses was not provided, leaving the details of the discussion and advice offered unclear.
The seller asked me to cancel the order, claiming they had realized the eBay fees were too high. However, although they requested that I cancel, they have not accepted my cancellation request. I'm concerned that the cancellation may not go through and that I may have difficulty getting my money refunded.
Unfortunately, this would be the second time I've been scammed on this platform. Does anyone have any advice on how to resolve this situation?
This was not a cheap item, and it now feels like, instead of receiving something I was really excited about, I may be facing days of disputes and frustration just to get my money back.
ryry-jj
·2 months agoDont you cancel. Only respond with, "Thank you, I look forward to receiving the item". No other communication with the seller is needed
simba6
·2 months agoIs it a new seller ? They sound clueless. Best to avoid new sellers when purchasing high value items.
You are protected here. Just watch out for the fake tracking number scam. If the tracking says delivered, do NOT file an item not received case. Come back here and let us know. We can advise you in that case.
mudshark61369
·2 months agoClick on the percentage number, which will open a box with a few feedback comments and under them will be a See all feedback button. Click on it and you will see a Switch back to classic view when that page opens look to see how many feedback they have for selling.
soh.maryl
·2 months agoThe seller asked you to cancel because, if he cancels, he'll get a "defect".
Actually a buyer can't cancel anyway, but has to request that the seller cancel.
Don't accommodate the seller's request. If you do not receive your item by its last estimated delivery date, you can open an item not received case the day after, or you can give it more time if it appears to be moving through the system, but only up to 30 days.
There is no need whatsoever for you to be "facing days of disputes and frustration" just to get a refund.
Have you read eBay's Money Back Guarantee for buyers? It offers good protection. The catch is that you have to read it, understand it and use it correctly and in a timely fashion.
If you have any further issues, please feel free to return here for advice.
kibble-net
·2 months agoYou actually don't need to request a cancellation. The seller ought to do this themselves, and they will get the defect that they earned for choosing to cancel. Better that they do it, than you do - you don't want to get the cancellation request on your own account when you legitimately wanted to complete the transaction. This is clearly the seller's responsibility.
It's actually quite easy to get your money back. The seller can ignore you and you will still be made whole. Once the delivery estimation date has passed, open up an ITEM NOT RECEIVED case and it's easy peasy. When the seller doesn't respond in the required timeframe, you ask ebay to step in, and you get your refund.