Run Around
Why does eBay only have certain choices and no actual complaint department. Got the run around for 7 days now! Had and item that didn't come, Item was supposed to be delivered Jan 23, Ask eBay to step in when they would allow which was well longer than 3 days, (31st) They then put it on hold till Feb 10, Without even notifying me that they did that, And every time I tried to ask why it was put on hold, they would just tell me I had to wait to the 10th before I could say or see or do anything but never would answer my question of why my refund was on hold!!! I wanted to complain about how I was being treated just to find out they don't have a complaint department. (been on eBay since Feb 12 2004) Spent more money than I could count over the years just to be treated like people don't matter at all, just the bottom line.
jahood1984
·3 years agoWhy does the buyer deserve a negative because of the carriers issues? If I was left a negative bc of the constant USPS issues, id delay a refund as long as human possibly. It's not like the seller even has the funds, it was put on hold the second the case was opened.
Anyways, you opened the wrong type of case given something was delivered, an item not as described case would of been settled by now.
lynnlowe
OP3 years agoWho are you actually talking to, you have me confused.
12345jamesstamps
·3 years agoYou do realize that sellers can read the negative feedbacks you are leaving which are rather disturbing to say the least.
lynnlowe
OP3 years agoThat who is leaving?
mtgraves7984
·3 years agoAnd every time I tried to ask why it was put on hold, they would just tell me I had to wait to the 10th before I could say or see or do anything but never would answer my question of why my refund was on hold!!!
@lynnlowe
Without more info, I'd say that the package is showing movement and eBay is allowing a bit more time for delivery.
lakefor94
·3 years agoI take it you filed a Item Not Received case, correct?
What exactly does the latest carrier tracking entry state?
If the shipment is moving in the system, eBay can extend the estimated delivery date and allow for the package to be delivered rather than provide a refund.
You may have found the only complaint department here. Hope your item arrives sooner than later.
lynnlowe
OP3 years agoThey have more than enough proof from me and USPS of the package being destroyed by USPS but i'm trying to find out why they would not give me and answer to why it was put on hold.
lakefor94
·3 years agoYou never answered the questions. Tough to figure out with the vaugenes of your original post.
Anyways, your seller responded to the feedback you left
Seller stated, "Hi, I apologize for the USPS delay in the delivery of your package. eBay placed the case on hold because there was a recent update to the tracking details. You will be refunded if the item doesn't arrive Thank you"
Have you received the shipment?
In your 2nd post, you allude to receiving a damaged shipment?
lynnlowe
OP3 years agowhere are you seeing that, point me there.
lakefor94
·3 years agoCheck your feedback "left for others"
lynnlowe
OP3 years agoAnd of course I DID NOT receive the package because it was destroyed by USPS during Shipment, There is lies popping up, And second post on what, Where?
lynnlowe
OP3 years agoI also just got done talking to Mary (CAO at USPS) And she finds this very desturbing.
lakefor94
·3 years agoI am unfamiliar with Mary and how did you get that far up the food chain?
Jfyi, we are having an ice storm in North Texas and it is heading in a North Easterly direction. If you have not actually received your shipment yet, I surely hope this storm does not delay it further.
lynnlowe
OP3 years agoAll I wanted was a couple questions answered, We are so far off the original, it's unreal. And you don't seem to want to answer any of my questions, Even the latest ones.
lakefor94
·3 years agoI answered your latest question. I guess you couldn't find the message the seller left in feedback.
Perhaps this direct link might help. Hope it works....
https://feedback.ebay.com/fdbk/feedback_profile/lynnlowe?&ssPageName=STRK:ME:UFS
lakefor94
·3 years agoLook in the middle of the page and click on "Left For Others"
lynnlowe
OP3 years agoFirst off He knows the package will NOT arrive, He has the same info i do. The only thing that arrived was and envelope with a letter from USPS stating that the package was damaged by us (USPS) and the cut off label from the original package which eBay has and so does the seller,
(Original question, Why won't eBay tell me why it was put on hold and why is there no complaint department).
Sorry but I'm done with this, This whole fiasco has taken way to much of my time as it is!!!
Goodbye
lakefor94
·3 years agoYou finally provided some pertinent information to go on. We are not mindreaders here.
EBay has provided a timeline for the INAD to be finalized. At that time, you should be able to ask EBay to step in and refund. Keep an eye on the case and of course you can come back here with questions anytime.
All the best to you this day.
ms.rodriguez*
·3 years agoThe case was put on hold to allow more time for the package to arrive. Once there is a hold, you need to wait. NOTHING is going to release the funds faster. You burned that bridge when you posted the negative. The seller can refund now if he wants to, but he knows he got the extension, so he is going to make you wait.
lynnlowe
OP3 years agoThat is very disturbing that the only complaint department for such and big online company is a community board.
ma-647837
·3 years agoWhy does eBay need 12.700 employees google.com/search?q=number+employees+ebay to run a website?!! They don't stock or ship any product!!! No wonder the fees are so high!!!!
ms.rodriguez*
·3 years agoEbay does have customer service but most are not as knowledgeable as the folks here. Most Ebay customer service representatives will tell you anything to get you off the phone. You already were told a date, nothing else can be done.