Return is closed | Buying | eBay Community

justtosellthisstuff · 2023-02-21T17:08:52.656000Z

Let me first state that I never order from Ebay, so don't completely understand the ins and outs. I placed an order on Ebay last week for my employer. I ordered the wrong item. Seller sent the item I ordered (I believe it was also noted that item was not returnable). Now I find that the seller does have the item my employer asked for, and I requested an exchange. I got an email from EBay stating that the seller should get in touch with me, but when I click on the "See Return Details" at the bottom of the Ebay email, it takes me to a page that says "This Return is Closed". Does that mean I should not expect to hear from the seller and that a return is absolutely out of the question? Would appreciate any enlightenment on how I should proceed. TYIA

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