Return for refunds
I filed a dispute with PayPal about an item purchased from an eBay seller. I canceled the dispute so that I could resolve the issue with the seller. Ebay keeps saying that it can't resolve the issue because PayPal has a dispute ongoing. How can I get this issue settled if eBay won't recognize the dispute closure?
22 comments
juanitoray
OP3 years agoThanks. Have a great day.
mudshark61369
·3 years ago@juanitoray,
"I did try to work it out with the seller. The seller kept making counteroffers that were ridiculous after I informed them that I wanted a full refund".
When you receive an item that is not working, not as described, doesn't fit, etc.. You give the seller one chance to make things right. If their reply is not what you want to hear, you file a dispute through ebay, and the seller will be forced to accept a return and/or issue full refund. Any seller who tells you, that you have to close a dispute, before they can issue a refund, is lying violating ebay's policies and taking advantage of your inexperience, which was show by not filing a dispute through ebay, after the first message.
It does not matter what method you use to pay when buying on ebay. If something goes wrong and a dispute is opened through ebay, and you win it, which will happen 99. 9% of the time. eBay will notify the payment service. How PayPal works out the refund you should receive is something you would have to look up on their site. But you would have at least received a refund for the first payment, shipping, and the tax you paid. eBay would have notified PayPal not to make any future payments.
"If it was easier to contact eBay through actual phone contact with an agent instead of a useless help page then it could’ve been better dealt with. You don’t need to insult my decision if you don’t know exactly what I went through".
That's just it. All of us who have replied, DO know what you went through. You are not the first person this has happened to, and you will not be the last.
What we do know, is every one we have tried to help with an issue like yours is, they have not read the terms of ebay's Money Back Guarantee. There is a link to the policy on most every listing page. Once you open the link you do have to click on a few more buttons in the article, but the instructions are fairly easy to follow when you do. The link below should help, and you should bookmark/save it, for future reference.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
When there is a problem with a transaction, you do not need to speak with a rep. The not as described system, is pretty much automatic. You file a dispute, the seller has 3 days to send a return shipping label or issue a refund. If they do neither or try to message you outside of the dispute, which will show up on your My ebay Summary page, on day 4 you ask ebay to step in, and a refund is issued without you having to send the item back. If you are unsure how to deal with an issue, before doing anything, you can ask for help on these boards. That is what we are here for.
For future reference, you need to open the feedback profile page of any seller you intend to buy from. On that page you can click on the numbers of negative and neutral feedback they have received, to read only those comments. You never go by a seller's feedback percentage alone.
mudshark61369
·3 years ago@juanitoray,
Why would you file a dispute before trying to work things out with the seller? If you had filed one through ebay the seller would have had a chance to make things right, and once they had, then you could have closed the dispute without them receiving a defect on their account.
By opening a dispute through PayPal you gave up your eBay Money Back Guarantee (MBG) protections. The order of business is first to try to get the seller to resolve an issue. If they do not then you use the MBG. Then only if that does not work, do you file with PayPal. Your card provider is the last resort.
juanitoray
OP3 years agoI did try to work it out with the seller. The seller kept making counteroffers that were ridiculous after I informed them that I wanted a full refund. That’s when I disputed the deal. After being told that I would have to cancel the dispute with PayPal before they could refund 100% I did so. That’s when eBay informed me that they would not involve themselves even though I canceled the dispute. I was told by an PayPal agent that eBay would be notified within 24 hours and then I could request a refund. If it was easier to contact eBay through actual phone contact with an agent instead of a useless help page then it could’ve been better dealt with. You don’t need to insult my decision if you don’t know exactly what I went through.
fab_finds4u
·3 years ago"After being told that I would have to cancel the dispute with PayPal before they could refund 100% I did so."
Who told you that lie? PayPal did not tell you that. If you close a case it can't be reopened. You never close a case until you are refunded. A case does not have to be closed before they can refund.
This sounds like the seller tricked you into closing. They're off the hook now and your only option is to go to your credit card and file a chargeback there.
In the future if your item isn't as described you should use eBay first to file a dispute because on eBay the seller is responsible for return shipping. On PayPal the buyer is responsible for return shipping.
juanitoray
OP3 years agoI didn’t say PayPal told me that. I said the seller said that I couldn’t request a refund while an ongoing dispute with PayPal. eBay also said that it couldn’t resolve it with the ongoing dispute. PayPal didn’t tell me that after canceling the dispute with them that EBay was off the hook. The seller didn’t trick me into anything. There’s a lot of geniuses on this platform that don’t know how to read what’s being texted and just want to sound smart and put people down. Learn some respect before showing your ignorance. Thanks buddy
nenu-5410
·3 years agoI don't believe I'm a genus @juanitoray but let's cut to the chase.
1. Once you file a dispute at PayPal
-- you cannot start a return at eBay/any return at eBay closes immediately/eBay cannot help with a refund/etc.
2. Once you close a Not As Described dispute at PayPal
-- you cannot reopen it or file another dispute. (If it was an Item Not Received dispute, you can change it to a Not As Described dispute to return for a refund.)
3. But the worst is: You will have to complete your Pay-in-4 and have 1. nothing 2. to 3. show 4. for it.
-- If you had used a credit card instead, you could have forced a full refund, and possibly not have to return/pay for return shipping for the return.
juanitoray
OP3 years agoI’m not going to lose anything because I did use a credit card and even if I just used my debit card I would still be compensated from my bank. I’m now of everything that’s being replied so no other advice from anyone is necessary. I’m in contact with the seller and it’s being handled. They don’t want any negative reviews so I’m good.
mudshark61369
·3 years ago@juanitoray,
"...so no other advice is necassary... I’m in contact with the seller and it’s being handled. They don’t want any negative reviews so I’m good".
You are going to trust a seller who already violated ebay policy and hasn't made a good faith attempt to resolve the issue so far? If what they are offering you is to send a replacement item, it will never happen, they will keep making excuses for why it hasn't arrived. It doesn't take a genius to figure that out. What you should do is to leave a negative feedback for the seller NOW, and tell them once you have a full refund or a working item in hand, you will consider revising it.
mtgraves7984
·3 years agoI’m in contact with the seller and it’s being handled. They don’t want any negative reviews so I’m good.
@juanitoray
^^^ This is good news. Heads up to make sure and not suggest you'll leave a negative... that could get scrubbed.
fab_finds4u
·3 years agoLet me tell you about the genius .......You should not believe what the seller said because it was a lie. Refunding you closes a case. Closing the PayPal case without a refund means PayPal is done and you won't get a refund from them. Opening the PayPal case also means you can't open a case on eBay. It's one or the other. So no need to get an attitude with me because I spoke the truth.
fab_finds4u
·3 years agoPS Oh but you did not say the seller told you to cancel.
I figured that out because PayPal would not tell you that lie.
mudshark61369
·3 years ago@fab_finds4u,
Some have said my siggy is demeaning. But sometimes the truth is a hard thing to swallow.
juanitoray
OP3 years agoThanks but I’m fully aware about the procedure and I don’t need any more advice from the community. I’m capable of resolving my issues and I wish you people will move along. Maybe you can go tutor some young students with all the spare time you all have. “It takes a village to raise a child†but I don’t need the village to keep giving me redundant advice that’s now worthless to me…even if I were a child which I’m not.
soh.maryl
·3 years agoMust have misunderstood your message. Thought you were asking for help or advice.
Evidently not, judging from your last post.
albertabrightalberta
·3 years agoBased on what you posted above, I can state with 99% certainty that the seller is NOT a US seller and is located on a continent beginning with "A" and from a country beginning with "C." What you posted is their MO and the way they win their disputes. (They also try to drag their negotiations beyond the 30 MBG timeframe so you can't file disputes.)
For ebay disputes, ALWAYS go to ebay first for resolution. It's great that you tried to work it out with the seller before filing a return request but if you and he aren't on the same page for resolution, open a request. AND NEVER close a request (anywhere) until you're satisfied and the transaction (refund) is complete.
Although it sounds like you got a seller who played you, you made several mistakes. Learn from them. Hopefully the loss isn't large.
juanitoray
OP3 years agoI never get played and I lose in these things. I’m capable of understanding and need no help from you. Most of the responses I’ve gotten are redundant and I wish I could take back my original post. I’m a grown man and I can handle this without any help from the community. Yeah you’re right about a certain group of people running scams from China. I guess they’re competing with people from the continent of Africa who mostly are Nigerians. I call it out straight with no chaser. Thanks for trying to help though.
lakefor94
·3 years agoWhen you file with PayPal, that takes eBay out of the picture completely, unless the seller just flat out refunds your money. EBay will not be involved.
Your last stop is a credit card chargeback if you used a credit card thru Paypal.
juanitoray
OP3 years agoThanks for sharing this information but it’s a day late and a few dollars short. I was trying to stop the pay in 4 payment option with PayPal because of the ridiculous counter offers from the seller. You live and hopefully learn how to do business sometimes. I would have kept the dispute with PayPal if I’d known EBay had that protocol dealing with buyers and sellers. This isn’t the first time I have bought things from sellers on eBay, it’s the first time having an issue like this though. I’m settling it with the seller as they’re working with me to settle this matter.
juanitoray
OP3 years agoI filled it with PayPal because I used the pay in 4 plan and I wanted to stop payments until the seller offered me a reasonable refund but I’m good now. The seller don’t want a bad review and is responding the way they should. All the replies to my original post are helpful to someone else who experience this same thing but I already got it resolved soon after the original posting.