"There is no such thing as foolproof, because fools are so darned ingenious" (unknown)3105View listings
@88workcar,
Have you looked at the Order details page and if there is a tracking number on it have you clicked on the track package button, to see if there is a Delivered scan? If you do that and there is a delivered scan, come back here and let us know.
Hey @88workcar , it's not possible to call eBay CS, but in some cases you can request a callback.
That said, phone support is not needed to file a non-receipt claim. All it takes is a few clicks to file the claim. You have 30 days from the latest estimated delivery date. Steps to follow are outlined on this eBay help page:
To get a refund you need to open a request through the item in your purchase history. If you haven’t received your item click “I didn’t receive it “ in the drop-down menu that says “More Actionsâ€. Follow the prompts. Your seller should respond in 2 days with either a tracking number that shows delivery or a refund. If the seller doesn’t respond on day 3 you can ask eBay to step in for your refund.
Good Luck.
mudshark61369
·3 years ago
"There is no such thing as foolproof, because fools are so darned ingenious" (unknown)3105View listings
@ebooksdiva,
"Your seller should respond in 2 days with either a tracking number that shows delivery or a refund. If the seller doesn’t respond on day 3 you can ask eBay to step in for your refund".
The seller has 3 days to respond and on day 4 one can ask ebay to step in.
mudshark61369
·3 years ago@88workcar,
Have you looked at the Order details page and if there is a tracking number on it have you clicked on the track package button, to see if there is a Delivered scan? If you do that and there is a delivered scan, come back here and let us know.
wastingtime101
·3 years agoHey @88workcar , it's not possible to call eBay CS, but in some cases you can request a callback.
That said, phone support is not needed to file a non-receipt claim. All it takes is a few clicks to file the claim. You have 30 days from the latest estimated delivery date. Steps to follow are outlined on this eBay help page:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
If you need additional help either come back here and post, or go to the bottom of the page linked above and use the customer service links.
There’s no such phone number.
To get a refund you need to open a request through the item in your purchase history. If you haven’t received your item click “I didn’t receive it “ in the drop-down menu that says “More Actionsâ€. Follow the prompts. Your seller should respond in 2 days with either a tracking number that shows delivery or a refund. If the seller doesn’t respond on day 3 you can ask eBay to step in for your refund.
Good Luck.
mudshark61369
·3 years ago@ebooksdiva,
"Your seller should respond in 2 days with either a tracking number that shows delivery or a refund. If the seller doesn’t respond on day 3 you can ask eBay to step in for your refund".
The seller has 3 days to respond and on day 4 one can ask ebay to step in.
monica-sells
·3 years agoJust go to the item in your purchase history and select
INR (Item Not Recieved) to initiate the refund process from the menu selectins......
no need to call anywhere and sit on hold forever.....
(i don't think you can even initiate a 'refund' over the phone...)