Refund when no return or refunds accepted
Hello this is my first time on the forum, my question is simple and to the point. I made a purchase on eBay and In the listing itself I want to be clearly known did show that item has some damage like cracks and some warping in its images and description. That’s fine and is expected of older collectible mega sets, upon examining the figure however I have noted that there’s more damage, and missing parts in than is listed In the description. On top of this information the listing itself states that the set is 100% complete, when it is not in fact the case. I have images with proof of this. Would it be reasonable to ask for a refund, even if the seller has a no refund policy?
(I’d include photos directly but couldn’t get them to post on here by iOS)
chapeau-noir
·11 months agoThe buyer has the means to control this interaction - as the OP just illustrated, they're giving the seller until Monday. That's simple courtesy, and gives the seller a chance, but if the seller starts punting, then at that time OP simply files.
This business of the 'back and forth' and running out the clock is no 'danger', it's simply the buyer losing control of the transaction. Of course, this presupposes that the buyer understands their options. I know that some sellers can take advantage of this, but OP knows exactly what they've decided to do.
reallynicestamps
·11 months agoSellers can have a NO RETURNS policy.
Sellers cannot have a No Refunds policy. It is overridden by eBay's Money Back Guarantee.
Sellers with a No Returns policy are allowed to demand the return of the unwanted purchase, but normally will also be required to supply return postage.
kathiec
·11 months agoContacting the seller seems like the polite thing to do, but it's fraught with dangers. Too often a back-and-forth with a seller pushes the buyer beyond the 30-day deadline to open a case. And it's really not necessary. If when a case is opened the seller voluntarily sends a return label within three business days there is no impact on their account.
nichmed-67
OP11 months agoI decided to message them out of courtesy before submitting a SNAD request to eBay for a refund. If the seller doesn’t respond by Monday I’ll be going through with a SNAD request with eBay directly for solutions. Thankyou and much appreciated.
chapeau-noir
·11 months agoBefore filing I would contact the seller and let them know of the problem.
nichmed-67
OP11 months agoI was originally considering contacting the seller, because of the no return policy though I thought it’d be best to ask for some information on the best way to approach the return request. And based on my assessment of it being more damaged than was pictured and also being incomplete with missing and swapped out parts, I can’t personally even say it was “100 percent†complete as the seller claims, so I may have a solid argument for a return.
Thankyou for your and everyone else’s helpful replies, it’s much appreciated
soh.maryl
·11 months agoIn addition to the excellent advice given by others here (that you need to open an item not as described case with eBay), may I respectfully suggest that you read eBay's Money Back Guarantee for buyers?
You may continue to buy here and not ever again have a problem. But it's always good to understand your options should an issue occur.
jimw1776
·11 months agoPlease contact the seller first. It might be she is not aware the set wasn't complete (i.e. Stored wrapped in her garage, etc...thought it was complete). Give her 2-3 days to respond (tell her if she doesn't respond to you within "x" amt of days, you'll open a SNAD). If she doesn't respond with a solution, open the SNAD and get eBay involved.
tinsoldierunderground
·11 months agoI'm sorry, but sellers can't afford to be that lax in their photos and description. I'm firmly with Kathiec on this;
much better all around to just open the case and be done with it. All too often on these boards we hear of idle banter between buyers and sellers that lead to 'promise to make it right' statements, and the clock is run out with the buyer left holding the bag. In earlier days, CS reps would strongly encourage you to " try to work things out with the seller". Things being what they are on this site today, that ship has sailed, IMO.
albertabrightalberta
·11 months ago@nichmed-67
A seller's "no return" policy only applies when items are as described.
Since you received an item that isn't "as described," the no return policy is out the window and your MBG (money back guarantee) takes effect.
Go to the order and click that you want to return the item because it's not as described or pictured.
The seller will have 3 days to either accept the return and send a prepaid shipping label or if he doesn't want it back, he may just send a refund.
If you haven't received either after 3 days, go back to the claim on day 4 and ask ebay to step in.
kathiec
·11 months ago@nichmed-67
If the item is not as described in the listing eBay's Money Back Guarantee supersedes a seller's no return policy. So it's absolutely reasonable to open a return. Go to the item in your purchase history and click Return under More actions. Select that the item was not as described as the reason. The seller will have three business days to send you a return label. If they don't go back to the case and ask eBay to step in.
lady_madonna
·11 months ago@nichmed-67
When you file the Return Request, the proper reason to choose would be "doesn't match description or photos".