Refund issue
Summary: ay321408 purchased an item through an offer that was automatically paid for, but when attempting to get a refund to adjust shipping, they encountered issues. The seller claimed to refund it and showed screenshots, but ay321408 didn't receive an email confirmation and the order still appeared active with a tracking number. The phone was relisted for sale by the seller. ay321408 contacted live support but had trouble connecting. They are unsure if the issue is due to account problems or if the seller is being dishonest, as the item was purchased for a birthday gift.
I bought a item and it was through a offer that was automatically paid and when i messaged the seller to refund so i can put the proper shipping he said he refunded it and showed me screenshots but i never got an email and order details still showed purchase with tracking number seller still has the phone and has put it back up for sale i tried contacting live support but they couldn't get a call to work with my number i don't know what to do is the seller telling the truth and my account glitching or is he lying these were the screenshots he sent me it was for my little sister birthday now i don't know if i would even get it in time
grand-and-glorious-purpose
·1 week agoWhat does your order details page say?
ay321408
OP1 week agoIt shows what it would regularly show when u buy on ebay but the seller has the phone he havent shipped it on label was created
ay321408
OP1 week agoay321408
OP1 week agoStill there?
kathiec
·1 week ago@ay321408
This isn't a chat, it's a forum. So people come and go.
From what you've posted it appears the refund is in process. If you don't receive it, look on the item in your purchase history and find the last estimated delivery date. On the day after that date go back to your purchase history and click "I didn't receive it" under More actions to open a Money Back Guarantee case and get a refund.