Received an Empty box with a sorry note and ebay updated the status as Items delivered
I ordered draper James eye glasses sold by envaio and I just received an empty box with a sorry note, stating that there has been a delay with no estimated time provided. The system has updated the status to delivered for the empty box that was sent to us. I have contacted the seller, but they haven't responded
5 comments
simba6
·4 months agoClick return this item and choose missing parts as the reason. That is a cute but not allowed seller trick.
mudshark61369
·4 months ago@abr3750 ,
There is a link to the Money Back Guarantee (MBG) policy on every listing page under the payment source icons under the Shop with confidence header or you can use the link below to read it. I suggest saving/bookmarking it for possible future use.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
In the mean time leave the seller a negative feedback stating what they did and add a clear photo of the box and note to the feedback.
redmodelt
·4 months agoOpen a not as described return. The seller will need to refund the full amount and pay return shipping on the empty box or will refund and let you keep the empty box. Do NOT open an item not received case because shipping will show something delivered to you and you will lose the case. No need to contact the seller. In purchase history, click on more actions and return this item then chose does not match description. You have 30 days from delivery to do this. Don't let them time you out with promises to deliver later. They have 3 days to refund, if they don't you can ask eBay to step in and force a refund on the 4th day.
While not 100%, be sure to check feedback in the future.
Return an item for a refund | eBay
soh.maryl
·4 months agoYou received an item that's not as described. You're protected by eBay's Money Back Guarantee.
Open an item not as described case with eBay. Your seller will be required to either send you a prepaid return shipping label and refund on receipt of the returned item, or just let you keep it and refund you. If there is no response from the seller after the case has been open for 3 days, return to the case and ask eBay to step in.
This is important: Do not open an item not received case. You DID receive something.
Also, you're not required to contact the seller.
And, even more important: You need to read eBay's Money Back Guarantee for buyers.
kensgiftshop
·4 months ago@abr3750
Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.