PURCHASED ITEM NOT RECEIVED
ITEM PURCHASED FROM ch868093, PURCHASED DATE: SEPTEMBER 20 2025. ITEM IS DENTAL GLUE LIGHT CURE BAND CEMENT PASTE 5G/PACK. PURCHASED ITEM WAS NOT RECEIVED. SELLER'S REASON IS I PUT A WRONG ADDRESS. I DIDN'T CHANGE MY ADDRESS SINCE 5 YEARS. EVERY TIME I PURCHASE AN ITEM, I JUST CLICK THE BUY BUTTON. EVERY DETAIL WILL BE POPULATED ON THE ORDER MADE. SELLER REFUSED TO REFUND ME THE AMOUNT OF MONEY I PAID FOR THE ITEM PURCHASED I ALSO PAID FOR THE SHIPPING.
6 comments
reallynicestamps
·10 months agoSELLER'S REASON IS I PUT A WRONG ADDRESS
Do you mean that the item was returned to the shipper as Undeliverable?
Or do you mean that the seller did not ship at all, claiming Problem with Address?
Now.
First accept that the seller does not want your business.
The PROBLEM is the refund.
If the seller never shipped, because he cancelled as Problem with Address, you should have received the refund automatically, since that cancels the transaction.
If the shipment was Undeliverable, eBay does not require any refund at all from the seller.
I don't have an answer, because the situation is unclear.
ittybitnot
·10 months ago@posc_16
Look in your purchase history or purchases. If there is a notice of "delivery" associated with your order, then you will lose any eBay claim you file for "item not received" INR.
Go check.
roccotacodad54
·10 months agoWhat the other responders already said.
I'll add...From China and you are surprised?........................(eye roll)................
jonathanbrightlight
·10 months ago@posc_16
You need to look at the order in your Purchase History and confirm what address is shown there before any next steps.
If the seller shipped to the address shown on the order, they fulfilled their obligation and are not at fault, but there may still be steps you can take.
If they shipped to a different address than the one shown on the order, they are at fault but you will need to follow the proper process to be made whole.
Please check the order details, and while you should not post the address here, let us know if it is the address you intended to have the order shipped to or if the address in the order details is different.
pickapaper
·10 months ago@posc_16
You are protected by eBay's Money Back Guarantee. When you purchased the item, you should have received an estimated delivery date for the purchase. If it is one day past that delivery date, go to your purchase history and find the item, on the "more actions" drop down menu, click on the link "I did not receive this item". The seller will then have two days to respond either by proving the item was delivered (tracking will show whether delivered or not) or if he cannot, he will have to refund your money. If he does not respond, you can go back in and ask eBay to step in and they will force a refund.
soh.maryl
·10 months agoWhen a buyer does not receive his purchase within a day past its last estimated delivery date, per the Money Back Guarantee, that buyer needs to open an item not received with eBay.
Did you actually open an INR case or not?