postive ratings that are full of complaints?!?!
I'm having trouble w/ a seller now. I decided to examine their 99% positive feedback on millions of sales a little more closely. I am noticing something odd. True enough only 1% of the feedback was negative or neutral but a good percentage of the positive feedback (as high as 15%) shows rhe plus sign in the green circle but has little positive to say: it is full of complaints and I wonder how this commentary ever fell under positive feedback.
Also other (maybe 30%) of the positive feedback just seems so glowing, it's unreal like the buyers rather be dealing with this seller than be in heaven.
I only saw one negative review that described my feelings to a T: the seller is a scammer to be avoided who is also very reluctant to honor their return policy. I come to this conclusion about this seller after 18 years on eBay with 95% satisfaction as a buyer. (I haven't sold since 2009.)
What is going on here?
eburtonlab
·9 months agobut a good percentage of the positive feedback (as high as 15%) shows rhe plus sign in the green circle but has little positive to say: it is full of complaints and I wonder how this commentary ever fell under positive feedback.
Quite often I have seen the feedback of what are clearly total scam accounts selling vaporware, filled with usual comments about how the seller is a scammer. A significant chunk of the feedback comments are rated positive despite the entirely negative comment. I think some buyers are so conditioned to leave positive feedback or else so used to hitting certain buttons in a certain order that they hit the positive button reflexively, even when fully intending to leave a negative.
Then there are the occasional feedback comments that are clearly wishcasting: a positive rating with the comment "I hope I get it soon".
albertabrightalberta
·9 months ago@uprightpiano67
As pointed out by others, we don't know who the seller is, what the item was and what his feedback actually shows, but I do have a couple of comments on your post.
"a good percentage of the positive feedback (as high as 15%) shows rhe plus sign in the green circle but has little positive to say: it is full of complaints and I wonder how this commentary ever fell under positive feedback."
I don't know who you're talking about but to complain about other buyers who leave soft positives, perhaps a look in the mirror would be helpful. Did you not do the same thing that you're complaining about?
And are you aware that your comment is eligible for removal since you're blaming the post office and the holiday season for the late delivery of your item? Since that's something beyond the seller's control, they can report it.
And negative comments with a positive rating:
"I almost always positively feedback, just not wordy. A few words do it, like "great quality and service." The feedback where buyers gush on arouses suspicion"
You left a pretty "wordy" feedback!
"I haven't been reading the feedback text, just whether it was +, -or neutral."
And whose fault is that that you didn't read?
uprightpiano67
OP9 months agoI do appreciate you telling me that soft positive violate feedback rules. Well then a LOT of feedback givers are in violation. I only left one soft positive and will not do it again. I'm learning here. Actua
Please reread my one instance of feedback where you believe I blamed the seller for the po. I was actually doubting that the po was responsible. Per your reply, I am going to clarify/ change my feedback. Please note that other responders here advised to leave soft positive rather than a neutral or negative. I really dont know much about this and came here to learn.
Sure I can read a book about a seller to make a small purchase. You're really going to fault me for failing to do so in past? It looks like in the future I will have to. Shame that it comes down to that. On a more positive note, my eBay experiences have been overwhelmingly positive. It just seems like a lot of trouble of all sorts is taking place in our present day. I'm just worried where eBay is going in the context of where all of it is going.
uprightpiano67
OP9 months agoSorry some sentences were cut off and out-of-order in my previous reply. Summary: I am just learning here-a lot of this new to me.
One feature I recently found on my own that is fast and helpful is the ability to search for feedback only on the specific item that one is considering buying. If I had known about this feature, I never would have bought item. (And yes of course it is my fault for NOT until now knowing you could isolate item-specific feedback.) This is particularly helpful for new items where seller has many in stock and has been selling over years.
hotwheelsbum
·9 months agoQuite honestly, there is nothing that anybody here can say about this ONE particular Seller you're referring to, or the item in question that you're having an issue returning to Seller for a full refund WITHOUT knowing who the Seller is, or what the item, the listing and all it entails is that you had to return.
Until, Unless we know that, everything here being said from these responding Members are Speculative Opinions.
Nothing else.
_______
Speculative opinions are beliefs or judgments made without concrete facts, relying on guesses, assumptions, or possibilities about what might be true, rather than what is known, often involving conclusions about others' thoughts, future outcomes, or unproven causes, and generally considered unreliable or inadmissible in legal settings unless grounded in personal experience. They fill gaps in knowledge with possibilities, like guessing why a crash happened or someone's feelings, rather than stating observed facts, and can range from casual thoughts to unsupported expert claims.
gosimus
·9 months agoSpeculative opinions can be valid for offering likely occurrences and/or alternatives when the one stating the opinion is a subject matter expert, or possibly basing that opinion on substantial experience.
hotwheelsbum
·9 months agoBut remember, OP here has not shared WHO the subject at matter is (THE Seller), nor the CONTENT of the Feedback(WHAT is actually in that Sellers Feedback they they're bringing up) that they're speaking of that is bringing out all these Speculative Opinions from all these Members here.
This entire discussion is just a good ole' "let's pull our opinions out of our butt just to be heard" conversation going on without any specific content to base these opinions on. 😂
gosimus
·9 months ago@hotwheelsbum
< This entire discussion is just a good ole' "let's pull our opinions out of our butt just to be heard" >
When you point the finger at someone, there are three pointing at yourself. I consider denouncing the motives of people who are trying to help a fellow member far more deplorable than offering opinions.
hotwheelsbum
·9 months agoOpinions do not relate to helping. Opinions are just that. Opinions.
OP here is expressing issues they have with a certain UNKNOWN Seller in relation to UNKNOWN Feedback that the OP is expressing an Opinion on how THAT Feedback reflects how that Seller truly is, how that Seller alone reflects Sellers on ebay.
Do YOU know who that Seller is? No you do not.
Do YOU know what is in that aforementioned Feedback? No you do not.
Then OP here ended that post with this:
"I only saw one negative review that described my feelings to a T: the seller is a scammer to be avoided who is also very reluctant to honor their return policy. I come to this conclusion about this seller after 18 years on eBay with 95% satisfaction as a buyer."
This is the OP's OPINION. And all these Members here are expressing THEIR OPINIONS over the OP's OPINION.
Everything coming from these Members here is clearly Speculative Opinions that they are are pulling out of their butts just to be heard, just to be part of the discussion, to add their 2 cents.
It's not that hard to comprehend.
Am I "denouncing the motives of people who are trying to help a fellow members"?
No, No I am not. I am calling it for what it is.
gosimus
·9 months ago@hotwheelsbum
I believe that in some cases it is possible to conflate conclusions for opinions. I'm tired of discussing this. My opinion is that you're probably tired of it, too, since you're only repeating the same old things. You may be passionate, but you do not persuade. Have a good day.
tobaccocardyahoo
·9 months agoThere are many sellers who will do anything to avoid a return or a refund. Not all of them are scammers. Some cannot afford to refund because their Ebay income is essential to their survival. Most of the buyers encounter them get their money back in spite of the seller's reluctance.
And quite often buyer who buy from those sellers have a satisfactory or excellent outcome. Only Ebay has buyers who leave FB on 1/3 of the transactions and that is because FB is a part of the Ebay culture, ingrained when there were no buyer protections.
When Ebay was young, Pierre wanted to advertise the site on my website. I refused because I would not be associated with a site where law and ethics were absent.
uprightpiano67
OP9 months agoI wasn't talking about sellers in general. I was mentioning one who's a scammer for sure:
--inaccurate descriprion which hasn't been corrected after prior buyer reported the inaccuracy
--lies (says buyer retuened new product is used condition)
--offerrs shoddily made product, which prior buyers called out. Falling apart upon arrival. I didn't know you could check feedback on new products for a specifix SKU. If I had done that, and seen the many buyers who found the item junk, I never would have bought
hotwheelsbum
·9 months agoBut yet here you are.....
Hmmmm......🤔
ccomic
·9 months agoIs buyer satisfaction rating a real thing? How do I see mine if so?
grand-and-glorious-purpose
·9 months agoWhat does that mean?
uprightpiano67
OP9 months agoItem is poorly made and not-as-described. Rather than immediately honor return policy, seller offers small amounts of store credit if I agree to keep the item. I told them I'm returning it and to correct their description b/c I discovered I'm not the first to find it in error. I bet they loved that suggestion. Now theyre lying and saying I used the now-returned item, which was actually new. Complete falshooed. They gave 50% instead of 100% return, and I opened case.
gosimus
·9 months ago@uprightpiano67
< it's unreal like the buyers rather be dealing with this seller than be in heaven. >
LOL, that sounds like me . . . I usually leave effusive comments. I guess that one reason is that I actually like to leave feedback, when the seller deserves positive, and my sellers usually do according to the criteria I consider important.
That remark in your post reminded me of something my father said when I was a child. He was taking the family out for dinner, it might've been to Red Lobster but my memory is hazy on that. When the hostess told him there would be a forty minute wait to be seated, he said "I wouldn't wait forty minutes to get into Heaven." and we left and went somewhere else.
uprightpiano67
OP9 months agoI'll go to Helen Waite instead. She's ebay's new satisfaction manager.🤣🤣🤣
gosimus
·9 months agoLOL, I hadn't heard that one 🙂
soh.maryl
·9 months agoSorry to hear you've had a bad experience as a buyer. If you would like to return and give us the details of your issue, we might be able to offer advice, or at least sympathy.
eBay is actually heavily biased in favor of buyers per the Money Back Guarantee. Have you read it?
BTW, maybe you didn't know this, but the FB situation has somewhat changed recently. If a buyer fails to leave FB for a seller, and eBay perceives the transaction to have gone well with no problems, an auto positive will be left for the seller.
uprightpiano67
OP9 months agoSo helpful! Is sure dont want automatic good feedback given in my name. I saw some of that yesterday. I guess I will have to stop immediately not giving feedback to half of the sellers where a couple things were out of sorts. Like why I stopped buying doll clothes on eBay. One outfit was repaired and sewed shut. I forget what I did about that, less than $10, probably just disregarded. I did tell the seller where the outfit was listed for wrong doll. It was meant for a smaller one than mine. I used jewelry tools to pull the outfit up, never gave feedback for that one. Seller said items were from an estate and they had lots on plate. I just let it go.
Sure eBay is supposedly weighed in buyer's favor. I just don't see it Sellers use every trick in book. I will stop buying low end new items if I dont get this resolved I'll stick to used. Seller is saying i didn't return the shoddy, not -as -described item in new condition, that I used it. Complete fabrication. How can that be proven/ disproven, though?
mudshark61369
·9 months ago@uprightpiano67 ,
"I'm having trouble w/ a seller now. I decided to examine their 99% positive feedback on millions of sales a little more closely".
You should always take the time to closely inspect a seller's feedback profile, before buying from one. Switching to Most Recent is what I prefer to do, since I feel it is the most relevant feedback.
As one reply says, people these days are reluctant to leave negative feedback, but do leave soft positive or derogatory comments as positive, or neutral feedback. Possibly because the fear retaliation. I've found that 30-50% of neutral comments should have been posted as negatives, so depending on what I see I add 30-50% of the number of neutrals to the negative numbers and recalculate their percentage.
"I always give seller benefit of doubt, opting for no rating rather than negative feedback".
I sold steadily on ebay for 17 years, but haven't sold much over the last 3 years. I too try to give seller's the benefit of the doubt, but if their profile shows repeated comments for not as described, poor packing, not responding to issues, etc., and they do it to me, I leave a negative.
"the seller is a scammer to be avoided who is also very reluctant to honor their return policy".
The way to deal with seller's like that is to file the appropriate dispute, which will force them to either comply with the Money Back Guarantee policy or their own policy, having ebay honor it for them resulting in them not only not getting the item back and a refund coming from their account, but them also getting a defect on their account which can hurt their seller rating.
As for some of the long winded comments, I think that comes from newer members more used to social media posting, than longtime members who learned how to express our selves within 80 characters.
uprightpiano67
OP9 months agoI like your little mathematical formula for convertings neutrals to negatives. I'm going to use it too.
I actually do look at most recent feedback not overall feedback before I buy, but I haven't been reading the feedback text, just whether it was +, -or neutral. It was surprising, when I read the +'s-all full of all kinds of issues about bad packing and shoddy products. As you or another was sayig, people just don't like to give the negative ratings these sellers deserve, best to present the probs in a more positive overall context.
ed8108
·9 months agoYou should be aware that most buyers have been programmed to be very kind toward others.
uprightpiano67
OP9 months agoI made a bit of a mistake in my original post. "Most relevant" feedback of the seller was showing. "Most recent" is less wordy.
Hey I am pretty kind. I have bought things that were definitely not right but I made them work and told seller privately, not even giving feedback.
I always give seller benefit of doubt, opting for no rating rather than negative feedback.
But admittedly nothing on eBay has been really terrible til now.
I almost always positively feedback, just not wordy. A few words do it, like "great quality and service." The feedback where buyers gush on arouses suspicion
jonathanbrightlight
·9 months agoI think the point they were making was that the buyers may have simply felt hesitant to leave a neutral or negative, but still wanted to express the issues they had. There is no way I’m aware of fit sellers to manipulate that situation so that negative comments are turned into positive feedback. Sellers can sometimes get negative feedback removed if it violates policy, or talk the buyer into revising it, but that would not lead to what you’re describing.