Possible mess up with label generating system
Hello. Can anyone help or advice please? I bought an item, seller provided the tracking details and the item was delivered to a postcode which was in my city, but completely different postcode. The details of it are visible on Ebay's tracking and it clearly shows it's not mine. Contacted the seller several times with no answer to my questions. She kept ignoring all of them.
I raised the claim about the item not received and it was closed in seller's favour as apparently the label generated by eBay had my address, and that the tracking provided was to my address although the tracking confirms otherwise. Even in the opened case seller never responded to me, only confirmed the same tracking with no words.
When I contacted FedEx with the tracking number provided by the seller, they said that the tracking is connected to a completely different name and address. That was the label provided on the parcel and FedEx only delivered where the label said so, so no claim can even be made as they delivered to the address provided on the label.
Ebay says this tracking is for my name and address, FedEx says this tracking has nothing to do with me. They have no details of me in the system. Ebay says it must be problem in FedEx system, but could the problem rather be with Ebay's generator of labels? As the label provided must have already had a wrong address on it with my tracking number.
Has this ever happen to any of you? Thanks for your time in answering this.
ittybitnot
·2 years agoFedEx says this tracking has nothing to do with me.
@p-katy
Sounds like the same old "fake tracking" scam that is reported here just about every day. Even if it has the same barcode and information for a label generated on eBay, it is simple matter to alter the address to some other entity in your Zipcode. eBay uses PDF files without security and they are being used for phony returns to sellers as well. It is NOT a new concept. At this point you can appeal with the reason the Zipcodes do no match, and that may be the end of it, and is surprising to know that you did not prevail in the INR claim for that reason alone. Others have reported the same thing of late, however, when the 'recorded delivery' was even to a different state. The auto system seems to have been give a proverbial kick, and 'tracking that shows delivery of anything anywhere' seems to suffice for the seller to prevail.
Unfortunately, if you appeal fails, eBay requires a written document from the carrier to overturn this. eBay also knows that this documentation is often impossible to obtain which saves them money in having to pay out to you. You do not need the address to which it was delivered, only that it was not intended for you. Saying it has "nothing to do with you" would be good! If you have a FedEx office near you, you can take the eBay documents with the tracking number/order details to show that the information on the tracking that you have. This can be on your phone or tablet. It can be an hand written note, signed and dated by a clerk.
When you get that information, or even if they refuse you need to contact eBay via one of their social media platforms. Do not mention that this is an "item not received issue", but rather explain it is a fake tracking scam problem. One is to use the blue message button at the top corner of this page:
https://www.facebook.com/eBayForBusiness
Unlike the regular outsourced foreign call center eBay reps you get on call back or chat, the people that monitor this portal are actual US based employees that are quite familiar with this scam, and do have the authority to help you. YOU MAY NOT EVEN NEED TO GET A FEDEX letter because the Zipcode does not match. Even if FedEx refuses to give you the documentation, you can still try this. Explain the problem and ask what they need.
Another often less desirable option would be to file an "item not as described" claim instead. Your seller will have three days to provide a return label or a refund. You return to the case on day 4 and escalate "ask eBay to step in". You use the label you get and send a package similar to what you received i.e. box of air. Be advised this is not the first course of action, and merely beats eBay at their own bot game that insists that you received your item when you know better. BE ADVISED NOT to do this if the parcel starts showing it is being returned to the seller in the next day or so. Some of the scammers are either recalling them, or the actual recipients are marking them RETURN TO SENDER. Unfortunately for you, RTS parcels are considered the buyer's problem and the seller is not required to refund at all.
Another option would be to contact your credit card company. Once you do this, eBay no longer help you, to consider this as sort of a last resort. DO NOT CLAIM ITEM NOT RECIEVED, but rather insist this is a case of fraud involving fake tracking/delivery confirmation. Ask what evidence is required and who you contacted at FedEx, and what you have determined so far. Their requirements may not be as strict as eBay's.
Do come back if you have any questions. Good luck, and let us know how it goes.
p-katy
OP2 years agoWow! That's superb explanation and direction for me to go! Thank you so much for your precious time writing all this for a stranger! You are absolutely amazing for providing all this info!! I'm so greatful having this insight now! It may help others in similar situation too! Thank you!!!!!!!!!!!!
caldreamer
·2 years agoI would contact the Seller. This mix up could handle if Seller manually entered the wrong tracking# for your package (meant for another customer). Your package could still be on its way to you.
p-katy
OP2 years agoThe seller is not willing to comunicate with me. Not answering any of my questions. It's absolutely frustrating!
Case was closed in seller's favour as the label was generated via Ebay and the label with that tracking apparently had my name and address on it. So ebay said the tracking is correct. Just absolutely strange.
Will try suggestion about getting confirmation from FedEx that that tracking is not on my name, although not sure they would be willing to provide such. Will have to ask.
Thanks for stopping and trying to help.
kensgiftshop
·2 years agoThe problem is, sounds like you're dealing with a shady seller.
Get a letter from FedEx stating that the package with that tracking number was not addressed to you, then use the letter to appeal the case.
p-katy
OP2 years agoThanks, this is what I will do, great suggestion!
The seller is well established with 99% positive feedback and the label generated by eBay apparently confirms my name and address connected to this tracking. Just very very strange.
But your suggestion will help to appeal the case. Thanks a lot!
12345jamesstamps
·2 years agoAnd the seller said what?...when you contacted the seller...
And did you google the address to see who got your package?...was it a store, apartment, house or?
p-katy
OP2 years agoSeller was completely ignoring my messages and not responding to me, only once she did respond to me saying she will check with shipping department and then kept quiet, so I opened the case and she never responded to my questions apart from the fact she provided the same tracking with the delivery showing wrong delivery postcode with no words of explanation and then just asked Ebay at the end to close the case as the item showed delivered. No care about her customer whatsoever despite having 99.9% positive feedback.
I only have postcode of delivery and FedEx won't give me any further details because of data protection.
Seller would be able to sort this out as they would give her more details as she was the one generating the label and sending but she is not interested to communicate with me at all.
Will have to do what other member suggested.. to obtain confirmation from FedEx that the tracking is not for my address and then dispute the decision.
I'm just surprised that Ebay has stood on the side of the seller, who completely ignored my messages and did nothing to help sort this akward situation especially when the delivery clearly showed completely different postcode.
Anyway, thanks for your reply, I do appreciate it.