Package never received and buyer suddenly not responding
I requested for a package to be delivered to a pick-up point and I got a message that it was delivered and signed by someone called "Amanda" at the pick-up point (CVS). However, when I arrived there and asked for my package, they said they did not have my package and when they contacted that "Amanda" person, she said that she did not sign for anything. I immediately called UPS and filed a claim and informed the seller but now the seller is not replying after he told me he did not insure the package (even though the package is worth over 2k). I asked him for a refund and multiple days have passed. What is the best course of action here? I already disputed the charge via my credit card after the seller stopped responding and when he told me he did not insure the package. UPS also told me he would get refunded if they would pay anyone so even then it would take me ages to get my money back.
simply-the-best-for-you
·3 years agoWell I learned something new here! I've never even heard of these "pick up points". I'm surprised to read that it's "very common". But I agree that OP's beef is with UPS/CVS. This has nothing to do with eBay or the seller.
nanniestreasurechest
·3 years ago@simply-the-best-for-you
In my town we have a UPS store so they don't have these pick up points except for at the UPS store. You can have them to hold your package there and you pick up it up. We don't have a FedEx store but FedEx uses Walgreens in our town and also a Dollar General in the town over from us as pick up and drop off locations. I've never used this since I'm usually at home but have noticed when I got a notification I was receiving a package that I had the pick up option.
simply-the-best-for-you
·3 years agoThank you for the info! If it wasn't for your response upthread, I wouldn't have even known this was for real. I guess since I don't use Fedex or UPS, I haven't seen it, plus we've worked from home for years, so no need to use it.
nanniestreasurechest
·3 years ago@simply-the-best-for-you
I can see where this could be problem on eBay because the package is actually addressed to the buyer and not the pick up point. As a buyer, I would be afraid to use it because I'm thinking it might void the Money Back Guarantee. As a seller, I would not have any control over the buyer using it but if something goes wrong then it's going to bite you especially with credit card refunds.
simply-the-best-for-you
·3 years agoInteresting point. I wonder if they would treat it like a FF? I guess we won't find out in this particular case.
kathiec
·3 years agoTo the whole "the seller didn't insure it" argument it should be pointed out that since the package was scanned as delivered, insurance wouldn't pay.
aeparts1
·3 years agoOften the UPS driver simply types in the name of an employee who has signed for packages in the past at that location into their handheld device. They do this whether or not that person actually was present. There will be no actual signature. They drop the packages, type the name in & bolt.
So, it is very possible Amanda didn't sign for it in reality.
kathiec
·3 years ago@zweinrijder
The seller did absolutely nothing wrong here. They sent the package to the address eBay provided, taken from the checkout screen. You requested that it be delivered to a UPS pickup point where it was apparently stolen. Your beef is with UPS. But if your credit card dispute is successful the seller, who did nothing wrong, will not only lose the proceeds of the sale, they'll be charged $20 for doing absolutely nothing wrong. Sometimes bad things happen. That doesn't make it right to transfer it to someone totally not responsible for the bad thing.
nanniestreasurechest
·3 years agoUPS and FedEx both allow you to choose a pick up point in your area if they have one. UPS and Fedex have a contract with these businesses to work as pick and drop off points. One of the points in our area is Walgreens. They give this option as a security option instead of having your package dropped on your porch for someone to possibly steal. So there is a valid reason why it was dropped at CVS.
To the OP, I would contact the manager at CVS and show him/her the proof where "Amanda" signed for it. Either another employee signed Amanda's name to it or Amanda signed it. Sounds like someone within the store has stolen the package. I would also contact UPS and let them know what happened because they need to know if there is a problem with one of their pickup/drop off points.
I'm not sure how eBay would handle this since it was a request to UPS to use the drop off point and wasn't delivered to the address on file. They would probably side with the seller since the seller is not at fault.
woodland_gnome
·3 years agoDid you give the CVS address as the shipping address when you paid, or did you make arrangements with UPS after the fact to have it redirected there rather than the address you gave at checkout?
If the former neither eBay nor the seller are responsible. A delivery at the address you gave is all they are required to have to have done what they promised; theft or loss from there is totally your responsibility. If the latter it is much more complicated.
Anyway since you already filed for a chargeback eBay will not let you file under the Money Back Guarantee so you need to deal with your credit card company and/or UPS over this.
1786davycrockett
·3 years ago@zweinrijder
Just to be clear: You ordered an item on eBay (NOT Craig's List, or Facebook Marketplace, or some other site), to be shipped to a non-familial third party site (a CVS drugstore)?
Did you make arrangements with that particular CVS drugstore to accept and hold your package for you?
Because this seems like a very convoluted means to order anything through eBay.
Please confirm that you actually placed your order through eBay, and not through another site (such as Craig's List, Facebook Marketplace, etc), that told you that eBay would complete the sale.
If UPS can confirm delivery to that particular CVS, you may be out of luck.
zweinrijder
OP3 years agoYes I did order it via ebay. I didn't agree anything with cvs, I selected it as a pick up point through ups but when I got there they told me they didn't have any package for me. In the ups app it says someone accepted it. I never signed for anything or provide ID since I never received any package.
dirk12955
·3 years ago1) Contact CVS and Amanda claims she didn't sign even though it looks like she did
2) Contact Police and report the theft of a $2,000.00 item that was supposed to be delivered at CVS
as there is a possibility that "Amanda" is a thief and a liar
3) Apparently the seller did what he or she was supposed to do
4) Apparently UPS did what they were supposed to do
5) Ask myself, Why didn't I contact CVS manager ahead of time to inform them '
that a $2,000.00 package was on the way?
6) Ask myself, Why is this coming to CVS of all the strange and unusual places it could go?
7) Ask myself, Why is the package not insured? The seller told me not too?
😎 Ask myself, What could I have done differently to not get scammed out of $2,000.00?
fab_finds4u
·3 years agoDitto to everything except #7 Ask myself, Why is the package not insured?
Insurance is for the seller not the buyer. The buyer doesn't need insurance. They have MBG.
The buyer doesn't need to be concerned if the package was insured or not.
If tracking shows delivered insurance won't pay.
dirk12955
·3 years agoIt's on the seller to put insurance on the package at the time it's shipped. No matter
who asks for it or who pays for it.
As a buyer or a seller, either way I'd want it insured. What kind of seller on ebay
puts together a transaction as weird and confusing as this?
fab_finds4u
·3 years agoYou don't understand that the seller is not required to insure the package.
Most sellers do add insurance so they don't have to go in their pocket in case it's not delivered or arrives damaged.
In this case the seller got lucky. Tracking shows a signature delivery. The seller did their job. It's now between CVS and UPS . Or should be but for the credit card company stepping in. The bad news is when a chargeback is made the credit card company usually sides with their customer because they want to keep them using their credit card. They don't give a rat's ass about what's right or wrong here.
dirk12955
·3 years agoI understand plenty. Not being required is not the same thing as CYA
I'm sending a $2,000.00 package it's going to be insured whether the buyer wants insurance or
not. He has no choice in the matter and if I have to pay, I'll pay for it myself. After all, Insurance
protects the seller. ME!
This whole thing stinks. The Ops entire focus should be on Amanda and her CVS store manager. Then the OP should be contacting the CVS district manager. Then if no satisfaction is found there, If CVS does not call
the local PD and report the theft, Then the OP should call 5-0 and let them speak to Amanda and her lawyer.
This strange and unusual transaction is NOT an ebay problem or an ebay seller problem or a credit card
problem, it's a "Somebody at CVS" problem and UPS problem.
Calling 5-0 forces the hands of CVS, Amanda, and UPS into dealing with this and finding
out the truth.
1786davycrockett
·3 years ago@zweinrijder
"I didn't agree anything with cvs"
Since you did not agree to having the item shipped to CVS, why did you accept that as a destination?
That sounds like a very convoluted delivery situation -- was that choice of pick-up point offered by the seller?
And why wouldn't the seller ship directly to YOU?!?
zweinrijder
OP3 years agoI selected it as a pick up location since I work till very late in the day.
How is this a convoluted delivery situation? Selecting a pick up location is very common.
dirk12955
·3 years agoLate in the day? Wouldn't having the $2,000.00 package delivered to your workplace be about
500% safer than having it delivered to "Amanda" at CVS?
soh.maryl
·3 years agoMaybe you are unaware of this, but there are some workplaces that specifically forbid this type of action, possibly because they do not want to be responsible for the problem if a pricey item goes missing upon arrival.
dirk12955
·3 years agoIt occurs to me, The seller absolutely has to ship to the buyers ebay registered address.
Does the buyer use CVS as his mailing address with ebay? Did the OP change
his mailing address for this one transaction?
OP says, "I got a message that it was delivered" Message from who?
What does the tracking for a $2,000.00 item show?
house*of*paws
·3 years agoHi @zweinrijder
Since you said you’ve already disputed the charge with your credit card company … you no longer can pursue any claim with eBay.
Stick with your CC company and follow their instructions.
BTW, have you checked with other CVS stores in your area … just in case another Amanda might have signed for your package? Good luck! 😊
janet9988
·3 years agoNo that is not true.
The seller only needs to ship to the address that buyer gave with the payment.
Also, insurance does not matter here as the item shows a delivered so no need to recover costs from insurance as it would be denied.
1786davycrockett
·3 years ago@zweinrijder
"How is this a convoluted delivery situation? "
First of all -- you previously stated "I didn't agree anything with CVS" -- but now you're stating "I selected it as a pick up location". Well, which one is correct?!?
Secondly -- it is a convoluted delivery situation, since YOU are not the "delivery destination" of the item -- a third-party CVS store (with which you had apparently NOT made prior arrangements) was the delivery destination. Thus, once UPS can show delivery to that particular destination, both UPS and the seller are entirely covered by the eBay Seller Guarantee -- and you're out of luck, and money.
And "selecting a pick up location is very common" only works for "local pick-up" sales -- otherwise it becomes a third-party sale, which in this case only advantages the seller.
At this point, request a copy of the signed UPS delivery receipt which clearly shows the signature from "Amanda." Then take that delivery receipt to that CVS store, and request speaking with the supervisor for "Amanda." Have "Amanda's" supervisor compare the signature on the UPS receipt with "Amanda's" signature from other CVS paperwork. If the signatures match, contact the police, and report the theft. If the signatures don't match, you may be out of luck.
And don't make any more third-person orders.
soh.maryl
·3 years agoIn this area, I have noticed that some businesses are actually designated as pickup points. One of our local grocery stores did have this feature, but noticed recently that the locked bins are gone.
1786davycrockett
·3 years ago@soh.maryl
"In this area, I have noticed that some businesses are actually designated as pickup points. One of our local grocery stores did have this feature, but noticed recently that the locked bins are gone. "
And I can understand why: what third-party business wants that kind of insurance liability for delivery defaults, damaged materials or theft claims? Not to mention the very real possibility of unknowingly becoming a "drop" for illegal drug or weapons smuggling!
The book chain where I worked for 13 years was very strict about receiving shipments: only the receiving manager (or another store manager) could sign for deliveries; and NO unauthorized "third-party" items would be accepted. It sounds as if the OP had not made any prior arrangements with that particular CVS store; and the "Amanda" who signed for the shipment may not have even been in a management position to receive the item. And, if CVS had had no previous receiving arrangement with the OP, that item may simply have been confiscated by anyone at CVS.
I'm trying to figure out why the OP did not arrange a shipment to a trusted neighbor, or an even more trusted relative, instead of a drugstore? That just seems to be too ripe for abuse -- abuse which the OP is unfortunately discovering for themselves.