No Refund Option from Drop Down Menu

Question

Hi everyone,

I purchased a Remo Pinstripe Drum Head from a seller on July 19th, Seller never shipped it and ignored all my emails. The drum head was supposed to arrive by July 29th. Today is the 31st and still there is no option "Item Not Received" or other option to request a refund. Any ideas?

sdneped · Accepted Answer

@deda0804.jj7cp2wrv wrote:Today is the 31st and still there is no option "Item Not Received" or other option to request a refund. Any ideas? Yes @deda0804.jj7cp2wrv try any or all these blue buttons to start an item not received refund request: http://ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

soh.maryl · Answer

If the last estimated deliver date was the 29th, you should have seen the option to open an item not received case on the 30th.

When you went to the listing in your Purchase History, there should have been a drop-down menu of choices One of those choices should have been "Did not receive my item".

Is there no tracking showing it is progressing through the shipping process? Sometimes, I understand, if that happens, eBay will have you wait another day or so.