New other, faulty returns?
Private seller, item listed as "new other", description states not tested, came in a job lot etc. No returns.
It's a waste disposal unit, given that the switch still appears wrapped I suspect that it genuinely hasn't been tested.
The problem is that it's quite expensive and in my experience if it doesn't work it's often not something that is repairable. I'm wondering whether to take a punt on the basis that it's new other and not spares/repair and I won't have a problem returning if it's dead.
Advice rather than speculation appreciated, my issue is that "new other" doesn't explicitly mention that it has to work - although that is implied I guess.
Description:
"in original box which is bit tatty item has not been tested item looks to be new but cannot confirm this as bought as part of joblot please view pics as what you see is what you will receive. One small dent on outer body which is in pics any further info please ask as this is no returns reasonable offers considered thanks for looking"
I had a lucky escape with another one recently - listed as "for parts or not working", described as "appears new, no accessories and only what's pictured included" I bought it (£100) as I have a few broken ones so have all the extra bits needed to fit and operate it. Now this is weird - it turned up, brand new and shiny, but there was nothing inside it - no motor, no blades, no electrical components! Also it didn't have a serial number sticker - I summised that it was some kind of dummy display model like one of those fake TVs at IKEA.
As (mainly why I bought it) it was a business seller I was able to return (said it didn't fit) at my expense of £5.88 return postage, but was a bit annoyed that it was just a casing - my analogy is a car without an engine and gearbox etc even if sold for parts it's surely reasonable to assume it contains something?
Anyway, just interested on that one and who should bear return costs with being massively incomplete . He resold it again but I can't imagine anyone being happy with it for the price when faulty ones (if you happened to need a casing) can be picked up for pennies.
Thanks.
mudshark61369
·1 year ago@chrisdbennion ,
" I understand the process, the issue is the possible contradiction between the classification of the item as "new other" and the implication in the description that "no returns" will be accepted as the item is clearly described as "not tested".
There is no eBay contradiction. If you click on the See details button following New Other you will find it says.
"The new, unused item has absolutely no signs of wear. The item may be missing the original packaging or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. See the seller's listing for full details and a description of any imperfections".
On the U.K. site the wording might be slightly different, but the meaning will be the same. The item is in working condition. If you receive it and it does not work, it is returnable no matter what the seller's return policy states. eBay will take the buyer's word if they find the item is not working, and force the seller to accept the return. If the seller refuses the buyer can ask ebay to step in and a refund from the seller's account will be issued with out the item having to be returned.
For more exact wording of ebay's Item Condition and it terms, I suggest posting your issue on your home site's Community using the link below.
https://community.ebay.co.uk/
UP THE REBELS!!!
If you open a not as described return, seller will be paying the cost to return.
Even if the seller has a no returns policy you can still open a return for not as described.
I have no clue what a job lot is… must be a UK thing.
chrisdbennion
OP1 year agoThanks, I understand the process, the issue is the possible contradiction between the classification of the item as "new other" and the implication in the description that "no returns" will be accepted as the item is clearly described as "not tested".
*Job lot - bunch of random stuff - house clearance, Amazon returns pallet etc
Personally I believe they should either test it or sell it for parts/not working at a much cheaper price but clearly they want to "have their cake and eat it" - another UK expression. I suppose I want to have "some of my cake..." - I'm happy to pay a reasonable price (£200 plus) on the basis that it's dented, unwarranted etc but not broken scrap that I can't return.
bdmh-enterprises
·1 year agoDoesn't matter how many times a seller writes things like NO RETURNS and AS IS these do NOT provide an out to the MBG. As long as the item doesn't work as YOU expect it to a 'Not as Described' claim can be opened and the seller will have to pay for the return and refund or eBay will do it for them.
That said even though you're well protected, if you can get this item from a seller that seems to know eBay's rules better, you probably should. There is no doubt this kind of seller will delay a refund as long as possible if the item doesn't work.
I agree, selling things on the hope they work is sketchy at best, but will eventually lead to a rude awakening when the returns start coming in.
janet9988
·1 year agoAgain, if you file an item not a described the seller will need to supply a return shipping label. Ebay will make sure you are refunded if you follow the correct steps.
It does not matter what the listing stated..... new used or for parts only. YOU will win a case.