My return went on a fedex merri go round and idk what to do
I did a return request for an item I needed to return, seller sent me return label code. I took the package to a FedEx drop site. It sat there a few days Never being picked up, so I said enough and go get it and bring it to a fedex store, i let seller know whats happening. It gets marked as delivered like a hr later instead of in transit. Seller opened a case, we message back and forth and they see it's on the way. It makes it to the town of deliver and tracking says label not readable, relabeled. But they did the label wrong and it starts making its way back to me. I make a claim with fedex, they put for it to be turned around and corrected when scanned again. It ends up back where I dropped it at the first time. They see the error in the system and make a new label with new tracking. Sigh. I go get it not wanting it to sit there forever and take it to a fedex location again. I tell the seller the new tracking and what's going on. I also at the same time I'm writing them get a message from them saying they saw it made it to their town and something happened with the label and it came back to me. Seller has wrote back everytime saying no problem, when it gets here we can move forward. It gets delivered I ask seller to confirm they really got it this time, they say yes and that the return is closed. They ask if anything different on my end and if so they'll dig further. So I screenshot it showing my end that return closed because seller opened a case. Ebay sent me a email about the case then another about it being on hold and said if they need any info they will email me. I haven't received a email for info. But seller wrote back this morning with once they ship an item its out of their hands and to wait til eBay decides 7/6. I don't think its the same person who's been writing me. They used my ebay username and never have before and acted like my issue was with their shipment to me and not a return. What do I do? What will happen. The seller made a second item purchased with all the same info as the first item i returned and put the new tracking number in it. I'm assuming for ebay to see the tracking and that they received it. It's been since the 13th fedex has had this package going round and round and now I'm scared I'm out of my 340. Because of it.
kathiec
·3 years agoI'm more than a bit confused. But the bottom line is that for eBay to force a refund they'll need a return case with an uploaded tracking number that shows delivery to the seller. In the absence of that eBay won't be able to help.
joseph69871
OP3 years agoThe seller uploaded the new tracking number to the case when i sent it to them. I just chat with someone from ebay. They say it's resolved and I'd get a email about refund being processed.