Missing power cord, but odd response
Good afternoon. I recently received an AVR that was listed as used about a year, no known flaws, but cannot thoroughly test (I get that since modern AVRs include many features that can't be tested if you don't have the setup to use some features).
However, the ad never stated the AVR did not come with a power cord, which is necessary for it to function. I asked the seller about it, who stated that they basically no longer had the cord, but that any 3 prong cord would work. I stated to the person that the ad should mention if a component necessary for the AVR to fully function is missing, though I did not ask for anything minus the power cord (i.e, no request for refund or return, but a cord). The person's reply to this bothered me some, since their last statement was "I'd like to caution you from playing these hands, young one". I'm not sure why it bothers me so much, but frankly all I wanted was the cord necessary to function, which seems to be within Ebay's definition of a used items being "fully operational and functions as intended," so I'm not sure what hands these are.
My instinct is to just let it go and avoid the seller in the future. Yes?
vandeda2004
OP3 years agoUltimately I was going to let it go with just the suggestion to be more forthcoming since I could procure the part necessary to get theAVR to function for fairly cheap. It was the reply with the somewhat threatening warning that bothered me.
I see my lesson as, people's definition of "fully operational and functions as intended" can vary widely, so ask about accessories if they don't have it pictured or don't mention it, even if the accessories are necessary to be "fully operational and functions as intended". While I feel I could technically make a case for full return, I could have saved myself the hassle too.
kathiec
·3 years ago@vandeda2004
This is a perfect example of why feedback should never be left before a transaction is fully completed. Before you left feedback there was a fairly good chance the seller would have negotiated a partial refund, particularly since it sounds like the cost of the cord would be less than the return shipping charge. But now I suspect that returning the unit for a full refund or keeping it and buying the cord yourself are the only options you have.
redmodelt
·3 years agoIf you messaged before you bought and were told it did not have a power cord and then you bought anyway, then you already knew what it had. I you asked after you bought, that might be a different story. You don't say which it was.
I would let go and enjoy your new thingy. 🙂
vandeda2004
OP3 years ago@buyselljack2016 I guess it would depend on one's interpretation of "but is fully operational and functions as intended," because as far as I can tell, the AVR will not operate at all without a means to provide power to it. At least doing a search on this forum on missing power cords seems to draw a failure accepted consensus that the means to provide power is without the "fully operational and functions as intended" portion. But, I could stand to be corrected there too.
vandeda2004
OP3 years ago@house*of*paws, it was a decent deal (compared to doing a sold item search). A check of walmart shows a replacement cord can be purchased for a bit less than $10, and it would remain a decent deal. I've used a cord off a desktop computer and so far the AVR is functioning as I expect (need to watch a couple of moves to confirm so).
As for my correspondence, my messages were as follows (I've re-read them and I don't think they're inflammatory, but I could be corrected on that if I am wrong):
"Receiver arrived. Looks pretty good, but there's no power cord or instructions. Instructions I can make do without, but the power cord is pretty critical. Do you know where they may be?"
"So ... I should read that as "go find your own power cable and instructions"? Do you have these two missing items, or are they gone?"
"I can report as delivered, but in all my experience on ebay, missing accessories, especially ones critical for operation, are clearly mentioned in the ad."
buyselljack2016
·3 years ago@vandeda2004
You could take a shot at the "return" as suggested.
Perhaps a "partial" would be offered. Some sellers do not play the "partial" game.
Perhaps "return for refund" would be offered. If you do not wish to return you would then have the option to go silent. Return would time out. Both buyer/seller walk away.
If you return the item, and the seller has the option (some do, some don't) they could deduct up to 50% by stating that the item was not returned in the condition sent. (even if it was) You would then be faced with appealing with eBay to get the rest of your refund.
I agree that if the cord was not included that it should be stated.
You have to decide if the "deal" is still a "deal", or if you wish to pursue it.
I suspect that I would have a cord lying around that would work, or know someone that did. Cheaper than under $10. No muss, no fuss.
buyselljack2016
·3 years ago@vandeda2004
not sure when you left the feedback, but at this point........................ I would not expect to get anything from the seller:)
No power cord was shown in the listing. Personally, I would not expect something that was not shown. YMMV
house*of*paws
·3 years agoHi @vandeda2004
Unless you got a great deal on the AVR … and can afford to purchase the cord … I would file a return request for a full refund. [The seller is obliged to pay return shipping.]
While a partial refund to cover the cost of the power cord might make more sense … it doesn’t sound like the seller would be open to that arrangement. [And eBay won’t ‘force’ a partial refund.]
I’m very sorry this happened to you. I can’t really comment on seller’s exact response without knowing exactly what you had said in your message … but I would be hesitant to continue messaging seller, and would use eBay’s automated tools instead.
Do you have a compatible cord to be able to test whether the item ‘functions as expected’? You need to know that.