Missing items
Hi! I bought bulk clothing items and received significantly less than the posted quantity for the sale. I messaged the seller and am waiting for a response. What steps should I take to get this resolved? Thanks!
3 comments
Hi! I bought bulk clothing items and received significantly less than the posted quantity for the sale. I messaged the seller and am waiting for a response. What steps should I take to get this resolved? Thanks!
mtgraves7984
·2 years agoWhat steps should I take to get this resolved?
@islfina_0
You'll need to find the transaction in your Purchase History and press the big, blue 'Return this item' button, citing 'Missing parts and pieces' -or- 'Not as described in listing/photos'.
If the seller wants the items back before refunding you in full, they will issue a return shipping label that you'll use to send what you received back to the seller. If the seller doesn't approve the Return, escalate it to eBay when the case allows. (The latter will generate a full refund and you'll keep whatever you received.)
Your seller could also offer a partial refund for the items you were shorted. Good luck, however it plays out.
kensgiftshop
·2 years agoGo to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
dryophelia
·2 years ago@islfina_0
The eBay Money Back Guarantee.
Open a case for not as described/missing arts or pieces.