merchandise is missing parts, seller (so far) has not authorized return....... | Buying

roaringscreeen · 2024-12-09T23:59:15.874000Z

Hello, I purchased an item on ebay over two weeks ago; a computer CPU with the heatsink fan which was (supposedly) brand new in box. The photographs showed all sides of the box except for one side. It took two weeks to get here from a city that is approximately 400 miles away. when it finally arrived, the box only contained the CPU, not the heatsink. The side of the box that was not shown in the listing photographs actually has a cut-out to provide a window in the box so the customer can actually see the heatsink inside the box (the heatsink is approximately a 2-inch square and very thin in size.) Also the security tape on the top of the flap had been cut indicating it was not 'never opened'. I sent an email to the seller and of course he asked for photos because "everything should be in the box, it was sealed". I took a photo of what I received, but I also went to the listing and copied the seller's photo. I sent him the actual photo in his listing, and I sent him a slightly enlarged copy of that same photo showing his hand holding the box (as in the listing) but when enlarged you can see clearly that the tape on the flap was compromised. I did this intentionally with his photo from the listing so he can see that his own photograph indicates that it was not sealed. I also pointed out that his listing did not show that side of the box with the 'window' where the CPU it situated inside the closed box. Anyway, he wrote back after seeing my text and new photos and said "OK, please send back the box with all contents." Well now, 4 days later, has has not authorized the return as yet. I did not receive a return label but the info on the return details page says, "Please ship your item to proceed with your return." I think the cut-off date for him to authorize the return is December 13. I very rarely have a situation like this; I presume that I am not expected to send it back to him until he authorizes the return and sends a return label-- is that correct? any other thoughts? thank you!

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merchandise is missing parts, seller (so far) has not authorized return....... | Buying | eBay Community