Lost package
Hello, what should I do in a situation where a seller has sent an order in two separate packages under the same tracking number, but only one package has been delivered? Based on the markings on the package, two packages arrived at the eBay distribution terminal, but only one was forwarded from there. Customer service only replies that according to their tracking, the order has been delivered and refuses to investigate the missing package at all.
3 comments
Open a return for not as described for missing parts or pieces.
virvrnink-0
OP11 months ago​A claim has been filed, but because both packages were shipped with the same tracking number, customer service interpreted the order as delivered and refuses to investigate further. This is despite the fact that the package's labels clearly show that package 1/2 was changed to 1/1 at the distribution center.
mtgraves7984
·11 months ago@virvrnink-0
It sounds as if you opened an Item Not Received claim. You'll lose that with the seller's 'Delivered' scan. Open a Return request. Cite 'Not as Described' since you didn't receive everything you paid for. Good luck.