Lost Package | Buying | eBay Community

m.gouvea · 2024-08-06T03:19:57.407000Z

I made a purchase on eBay on July 8th, and apparently this is my twelfth contact with the USPS to resolve the case. Now I'll try to reach PayPal to see what they can do for me, since eBay and USPS did not made any relevant move so far. I hope that with the opening of this topic, somebody can help me with that process, and maybe can finally be resolved. Despite 12 contacts attempts to usps made so far, no employee was able to provide a consistent response regarding the loss of my package. The seller had tried to print a return label, and now my refund case is stuck, I cant talk to the ebay employees on chat, they are saying I've denied the eBay analysis of the case before I even know the package was lost. I will make a brief report on the timeline, so that the case can be analyzed together with the documents and you can step in and take action about it, whether by finding the package and returning it to the sender, or accessing the insurance resource in the amount of 100 dollars. July 8 - DATE OF PURCHASE ON EBAYOrder details _ eBay.pdf July 9 - TRACKING AVAILABLE - PACKAGE DISPATCHED9434608105464332250645 July 17 - ITEM REFUSED AT VIRGIN HOTELS CHICAGO FRONTDESKAccording to USPS tracking and official documentation from Hotel front deskGmail - Package Status (frontdesk).pdf July 19 - ITEM RETURNING TO SENDERAccording to tracking history on USPS website July 20 - ITEM ARRIVED AT USPS REGIONAL DESTINATION FACILITY - CHICAGO, IL July 21 - ITEM ARRIVED AT USPS REGIONAL FACILITY - AKRON, OH DISTRIBUTION CENTER July 23 - ITEM DEPARTED USPS REGIONAL FACILITY - AKRON OH DISTRIBUTION CENTER July 23 - ITEM ARRIVED AT USPS REGIONAL FACILITY - CHICAGOThe package was returned to Akron, OH, the city of the return address, but was never returned to him. It's backtracking to Chicago, and it's going in an infinite loop, as in Chicago it will go out for delivery and be turned away again at the Chicago hotel. Right now, I don't know if the package is lost, where it is, under whose responsibility, nor if it will reach the seller's destination, which would be in AKRON, OH. As this package was supposed to be delivered by July 14th, in Chicago, and it was not delivered, delivery was attempted on the 17th, that is, a week behind the initial deadline, and after more than 5 contacts with the USPS, via phone, in person at the post office, and also via email, I am officially considering my item a lost item. And in this case, there is no other viable procedure other than starting the claim process to receive insurance for the item. The amount paid, according to the document listed, is approximately 51 dollars. This item has a $100 insurance, as mentioned in the attached tracking document, on page 5. But since I dont know the seller address details, I cant file a claim on usps. I would like to receive a concrete estimate of the deadline for receiving the insurance amount, but at the moment I dont have anything. Aware of the cooperation of ebay employees and reinforcing my confidence on that community, I make my appeal here for the brief conclusion of this case, in the best possible way.Best Regards,

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