Lost My Case - Item Did Not Arrive, do not trust eBay & PayPal | Buying

zen.regi · 2023-02-06T19:27:17.189000Z

I have been an eBay buyer for many years and had been very trusting on them. But here is my experience from the past two weeks which disappointed me greatly. I purchased a Sony lens on eBay and paid 749 dollars with PayPal. The seller did not send out the item for a whole week. Till the day before the last delivery day, he updated a USPS tracking number which showed that the package was delivered. There was no package delivered to at all. I realized it could be a scam. I went to post office to check the tracking number and obtained the tracking report which clearly showed that this tracking number was for a 6 oz first class mail sent to somebody else with the same zip code. The seller basically stoled somebody else's tracking number and used it in my order. The lens weighs more than a pound and cannot be a 6 oz first class mail. And the package was not sent to my address at all. I went back on eBay and opened a case. I provided the tracking report from USPS and highlighted that the package was too light to be a lens and was not sent to me. Until now I still had faith on eBay, and believed I had provided very clear evidence to win my case. Shocking!! 3 days later eBay came back to me and failed my case. At the same time eBay support sent me a email to let me know the result. I replied to this email and questioned: why is my case lost? I also explained the package was not sent to my address and attached the tracking report from USPS. The support only suggested me to contact the seller about this issue or to contact the carrier to see if they lost the package. Obviously nobody actually read my message or the evidence I had provided. I sent a couple emails later to emphasize my issue and the evidence and finally got different answers "After a thorough investigation I was able to check the tracking information, and I was able to verify that the packaged was delivered in SAINT PETERSBURG, FL 33710 last January 23, 2023. However, it does not stated the exact location. Please note that we don't have the item in possession or direct contact with your carrier...please understand that we no physical interaction with the items as an online platform. The claim was already closed as the tracking shows delivered to an address that matches your zip code or postal code address..." Well long emails always but no useful information. Basically the answer from eBay is despite the tracking report from USPS showed that the package was sent to different address, in their system, the tracking showed it is delivered to my zip code(not my address). So they cannot do anything about it!!!! And from now on, I have not be able to get any reply from them. I encountered a similar scam before on eBay. I provided tracking report and won the case. That made me fell like eBay is fair and trustable. But now I fell like eBay is part of the scam. They allow the seller to fulfill an order with a stolen tracking number without checking if it is the right package to the right shipping address. They will not check the tracking details or even won't review the evidence if you provide any. eBay is not a safe place to shop!!! I have decided to delete my eBay account and will not buy anything on eBay anymore. I share my experience with you and hopefully you learned some lessons from it. Because I used PayPal for this payment, I also opened a case and provided the same explanation and evidence in the case. PayPal and eBay are a family but I was still hoping PayPal will do the right thing. But 3 days later, PayPal failed my case again. Here is the reason they used to fail me: The case was closed in the sellerâ€™s favor as you received the item or service from the seller. Yes, even I had provided explanation and evidence to show the tracking was not for my address. It is very disappointing and frustrating during this process and with this result. It is not just for the money. It is more about trust, fairness and justice. I know I will not be able to get my money back. So please, if you are reading this post, be careful and cautious when you try to buy things on eBay.

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Lost My Case - Item Did Not Arrive, do not trust eBay & PayPal | Buying | eBay Community