Live support from ebay
Hello, I need live support from an ebay agent, but the support is not available....tried several times. The AI assistant is not helpful. What can I do ?
6 comments
Hello, I need live support from an ebay agent, but the support is not available....tried several times. The AI assistant is not helpful. What can I do ?
soh.maryl
·1 year agoeBay is set up in such a way that many problems can be settled by just asking your question or describing your dilemma here.
Why don't you try it?
kensgiftshop
·1 year ago@saltexw4
You can ask your questions here.
You'll probably get better help here then you would contacting CS.
eburtonlab
·1 year ago@saltexw4
What sort of help do you need?
Lots of experienced users may be able to offer suggestions.
You may be better off asking your question here.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
saltexw4
OP1 year agoHi, I need help with an item sent back to the seller. Unfortnately i did not use the return label I got from seller... I shipped it without trackingnumber.
I have sent message to seller, but there is no response.
I am worried about the refund... a lot of money😢.
soh.maryl
·1 year agoWhy did you not use the label to return it? Did you know the label include a tracking #?
Am sorry to tell you this, but I can't see a way for you to be refunded in this situation.
You have absolutely no proof that it was returned to the seller. I hope someone else can come here and help you.
kensgiftshop
·1 year agoSorry, if you shipped it back without tracking, you have no proof it was delivered.
Without tracking, contacting CS won't do any good because they won't do anything.