Leave Feedback page removed Item Delivered Information, Why????
With a larger store and lots of feedback to leave, we used the "item delivered" information on the feedback page as a guide on which buyers to leave feedback for. With this new feedback page, eBay removed that, why? Now we can't tell who returned something, who never paid and who doesn't have an item delivered yet. Why would we give feedback for people that never paid for an item? This was an odd change eBay.
5 comments
mudshark61369
·2 years ago@ourmadventures,
"With a larger store and lots of feedback to leave, we used the "item delivered" information on the feedback page as a guide on which buyers to leave feedback for".
That does not make sense. Why would you wait to leave feedback until after an item has been delivered? It doesn't matter if it has been delivered or not, they paid. You know that they have 30 days to return it After Delivery, if there's a problem, so why wait for a delivered scan? Why not opt into the automatic feedback for buyers, which leaves a feedback once they pay?
"Now we can't tell who returned something, who never paid and who doesn't have an item delivered yet. Why would we give feedback for people that never paid for an item?"
If you set up auto feedback, a buyer who doesn't pay, does not get a feedback. If you have the auto cancel set up for unpaid items after 4 days, they do get an unpaid item strike. You can't leave negative feedback or comments for buyers anyway.
As for returns, you know which buyer instituted one. They have to file a dispute to get a return label, ad a full refund including the sales tax. If a buyer leaves you a non-positive feedback and you feel it was inappropriate, you can always reply to it. Replies to feedback can be negative comments and will not get removed. If the feedback is left for a flaw you photographed and/or described, it may even qualify for removal.
ourmadventures
OP2 years agoWhy would you wait to leave feedback until after an item has been delivered?
It was an easy way to do feedback, also a nice way to make sure your items were delivered. Do you not keep track of where items are at? If something stayed on that list for longer than expected, we'd start checking into it. I've solved a lot of issues BEFORE buyers contacted us, by being proactive. Which also responds to your other replies .
Also, the feedback page has been like that for a very, very long time, who would have thought they'd change it for no apparent reason?
ittybitnot
·2 years agoWhy?
@ourmadventures
To provide you with an improved enhanced streamlined feedback experience. The fact that it is missing most of the key features is of no consequence. It is a new experience feedback journey, and they don't care if you like it or not.
ourmadventures
OP2 years agoYeah, it's extremely frustrating..... Now we are trying to figure out how to leave feedback without giving it to people that returned an item or never bought the item through cancelling or not paying. Why would we give those folks feedback they didn't actually buy the item? Ugh..........
Even a simple way to delete feedback we don't want to give would be nice, instead, they are like zombies and go away after months of sticking there.
buyselljack2016
·2 years agoWhy?
Once again IT is making what they think is a streamlining of a process without actually considering/understanding the resultsðŸ˜