Member since: May 13, 2002. 100% Positive feedback (778).
We're sorry you had a problem with your purchase. However, the seller provided tracking information that shows the item was delivered to your address. |
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After reviewing all the details of this case, we determined that you won't receive a refund |
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I went to the post office and they checked the tracking #. They said the # showed it being delivered to another address in my town, so the tracking # was wrong. After 21 years and 778 purchases, Ebay does this, The seller was fake and shows as closing his account. Well goodbye, Ebay. Thats cold.
mudshark61369
·3 years ago@dustyb0,
eBay's automated item not received system can only check the tracking information for a Delivered scan, due to the privacy policies of shipping agencies. They cannot access the label address or package information, since they are neither the sender or recipient.
When you received the message from ebay denying the claim, there should be an Appeal button you can use. To win the appeal you have to:
Go to your P.O.. You need to bring a copy of your order details page which shows your address and the tracking number with you. If you bought using a phone or tablet, you can bring that to show the clerk the order details.
You want to ask the clerk to check the label address against yours, and also to check the Package type/size weight info to see if was is appropriate for what you should have received. If the info does not match up, you ask the clerk to write a note on USPS stationary saying in general that the shipping label's address was not yours, and if applicable that the package type/size/weight was not right for what you should have received. Do not ask for specific address or package info, they cannot give it out. Have the clerk sign and date the note.
When you file the appeal, there will be link for adding a CLEAR photo, or a scan of the note. A real person will review the case and reverse the decision. If the message you received does not have an appeal button in it, use the link below to learn how to file one.
https://www.ebay.com/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?id=4039
lady_madonna
·3 years ago@dustyb0
If Ebay won't help you, contact Paypal or your credit card company and provide proof of non-delivery to your shipping address.
stephenmorgan
·3 years agoIf with proof you can show eBay was wrong in their decision then they will reimburse you. If you can not get their decision overturn there are other options.
ed8108
·3 years agoFile an appeal & provide a written signed statement from your post office on letterhead that the package was delivered to a address different from your address.
ittybitnot
·3 years agoFile an appeal & provide a written signed statement from your post office....
@ed8108
Does eBay still require that when the seller is already Naru'd?
buyselljack2016
·3 years ago