Korean seller scammer

I made a purchase in November of 2 k-pop albums from a Korean seller with a high score on ebay, she never sent my orders, gave me a fake tracking number, and with only 2 DAYS left until the deadline delivery ended, she updated the shipping, stating as if she had shipped, just so she could dispute me when I asked ebay for a refund.

I tried to talk to her before that, but she stopped responding to me, at first she pretended that she would have no problem giving a refund, but after the problem happened she updated the items in the store stating that she did not accept returns. In addition to updating the item on the website so that potential buyers believe that she still has it. The albums in question had the status that they were on a ship in South Korea, but on ANY tracking site I used it appeared that there were no items. My boyfriend also told me that her ad is banned in China's search engine. She also stated that I live in Atlanta, and as I said I am in LATAM, all so that she can carry out the scam.

I opened a customer service case with ebay, and she simply updated the case that she sent the items just so I wouldn't be able to get a refund. The items NEVER arrived, being in LATAM they were quite expensive, and the case is open until January 27th.

I don't know what to do anymore, I wanted help to get my money back. Because this seller has such a high score, eBay highlighted her for me. I wanted some way to get my money back as this "money back guarantee" doesn't seem to work. #Help !

jordl_21

0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

3 comments

mudshark61369

·1 year ago

"There is no such thing as foolproof, because fools are so darned ingenious" (unknown)3105 View listings

@jordl_21,

In looking at some of the seller's sold items I saw the following statement on several of them.

"Delivery: This item has an extended handling time and a delivery estimate greater than 18 business days.

Please allow additional time if international delivery is subject to customs processing".

If I were to buy one of their items today the last estimated delivery date would be February 27, and that is to the U.S.. In your case, being located in Brazil the time frame may have been longer.

"Because this seller has such a high score, eBay highlighted her for me".

The seller has a 96% rating which is a very poor score for a higher volume seller. They showed you the seller's items because their listings are "sponsored" not because of their percentage.

You will have to wait until the date ebay has given you, before you can ask them to step in. If you have not received the item by that date, go to the dispute open it, and click on the ask ebay to step in button. They will process a refund from the seller's account.

kathiec

·1 year ago

1068 View listings

@jordl_21

When a seller has tracking showing an item shipped it's standard procedure for eBay to extend an item not received case to give the item time to arrive. That doesn't mean you won't get a refund. If the tracking doesn't show delivery by Jan. 27 eBay will close the case in your favor and refund you.

If the tracking eventually shows delivery but not to your address that's a completely different problem. If that happens come back and we can tell you how to proceed.

kensgiftshop

·1 year ago

389 View listings

The sellers feedback is not great at 96% and a lot of complaints about not receiving items.

If the case is on hold until the 27th, not much you can do until then.