Item wasn't delivered to my correct address.
the seller shipped my item to another eBay user's address. Refused to refund buyer after providing proof that item was shipped uploading wrong shipping address. Opened a case and was still refused refund by seller. Seller has a long extensive history of shipping items to customers addresses. See feedback history first!
2 comments
ittybitnot
·1 year ago@g.not-444
Here are the eBay social media links that @eburtonlab mentioned in post #2.
https://www.facebook.com/eBay/ (use the blue message button)
OR one of these:
https://www.instagram.com/ebayforsellers/
https://x.com/askebay
These will lead you to eBay employees that DO know about this scam, and can assist you outside the regular automated system.
You can also read here for this months victims as well. It is important to note other options you can use, and especially WHAT NOT TO DO so the problem does not become worse.
Jan. 2025
https://community.ebay.com/t5/Buying/Laser-TV-Item-Not-Received/m-p/34862223#M509687
https://community.ebay.com/t5/Buying/I-got-scammed-out-of-999-for-an-RTX-4090/m-p/34865219#M509806
https://community.ebay.com/t5/Buying/Ebay-support-and-money-back-guaranty/m-p/34870558#M510126
https://community.ebay.com/t5/Buying/Package-delivered-to-wrong-address-by-usps-no-refund/m-p/34871240#M510140
https://community.ebay.com/t5/Buying/Tracking-number-fraud-within-EBay/m-p/34872627#M510235
https://community.ebay.com/t5/Buying/EBAY-is-ALLOWING-a-delivery-address-switch-scam-to-continue/m-p/34873630#M510315
https://community.ebay.com/t5/Buying/Mail-fraud-switching-tracking-numbers-with-addresses-in-the-same/m-p/34873069#M510341
https://community.ebay.com/t5/Buying/Refund-due-to-seller-sending-to-wrong-address/m-p/34880629#M510871
https://community.ebay.com/t5/Buying/I-just-got-scammed-out-of-a-baking-dish/m-p/34881587#M510926
https://community.ebay.com/t5/Buying/Another-quot-eBay-Refuses-to-Honor-Money-Back-Guarantee-quot/m-p/34887210#M511279
https://community.ebay.com/t5/Buying/Fake-Tracking-Scam-by-seller/m-p/34889174#M511418
https://community.ebay.com/t5/Buying/Seller-False-DELIVERED-quot-Waybill/m-p/34892946#M511649
https://community.ebay.com/t5/Buying/eBay-says-item-was-delivered-but-it-was-not/m-p/34897201#M511855
https://community.ebay.com/t5/Buying/I-think-this-listing-is-a-scam-and-I-bought-two-of-these/m-p/34897101#M511849
https://community.ebay.com/t5/Buying/Delivery/m-p/34903692#M512289
Do come back if you have any other questions or need additional advice.
eburtonlab
·1 year agoIf tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation of that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.