Item paid for but not received
item paid for and shipped by the seller to the wrong address he said he got form e-bay,
my e-bay address was not the same address that was on the ship item. so I open a claim case. the seller had the case close using a tracking # that show it had been delivered. The shipper return the item to the seller stating it could not to delivered because it was no such address. the seller was ask to make the correct address change but would not, He wants me to pay the shipping again . he want send me a shipping invoice nor will he respond to any of my request. He now has the item I paid for and the money I paid, How can you reopen the case or is this a case of fraud.
3 comments
gbsbd1338
OP2 years agothe shipper return the item back to the seller stating it could be delivered to the address that was on the item, I never got the item. The tracking shows that the seller got it back
lakefor94
·2 years agoDo as @rseuqinh suggests in the post above.
rseuqinh
·2 years agoNormally @gbsbd1338 you can still start a return request after you already lost an item not received case because tracking shows delivered. But you have nothing to return, so you're done with getting a refund at eBay.
Instead, file a return request here at PayPal if that's how you paid, and include a screenshot of the tracking. Then when you're told to return the item, upload the tracking delivered back to the seller, to get your refund.
Otherwise, file a Credit Not Processed chargeback and give the tracking number to your card issuer, to get your refund.
Why Would a Customer File a Chargeback With Reason Code “Credit Not Processed?â€
“Credit Not Processed†chargebacks are filed by customers who have returned their purchase but did not receive a refund from the merchant.