Item not received,eBay not refund

Question

Iâ€™m order on August, tracking say delivery, but they never delivered, contact seller say not them fault, they was send to the right address, but my order returned to delivery company, contact to eBay after waiting, the case closes, your Item was sen back to the seller, contact to the seller with no response, eBay not return money, when customers not receive the order??????

roccotacodad54 · Accepted Answer

I ordered in August. Tracking shows delivered. It was never delivered. I contacted the seller and the seller said it's not their fault. They sent it to the right address but my order was sent back to the delivery company. Contacted eBay after waiting. The case was closed. Item was sent back to the seller. I contacted the seller and got no response. eBay did not return my money when I didn't receive the order?

(translation)

ittybitnot · Answer

tracking say delivery, but they never delivered @luci529 If you filed an "item not received" (INR) claim with eBay when there is a "delivered" status associated with your order, you will lose. The first thing you need to do, is to contact the carrier (i.e. USPS, FedEx, UPS etc.) and determine if the package was indeed intended for you in the first place. You don't need to know where the package was delivered, only that it was NOT to you. If it was not addressed to you, then you have a few options to recover your money. It will NOT be by filing INR someplace else, as you will lose again due to the "delivered" status. You do not need to contact the seller. If they did this on purpose (sent some other cheap item to an address in your ZipCode to satisfy the eBay bots your item was delivered, they are not likely to help you. This is copied from another post, but will give you the general idea of your choices when this happens. It could be, due to the time that has passed, that even these choices will be limited due to the thirty day eBay limit. Do come back if you need clarification: You are an apparent victim of the infamous "fake tracking scam". The crooks know how to play this so well it has been going on for over a decade. It is quite successful, and eBay knows all about it. Unfortunately, they don't provide any information in their policies, and if a victim files an "Item not received" claim (because they didn't receive anything) they are going to lose. They lose even if the "delivered" status is fake and was for a package of paperclips delivered to your local tavern or gas station in your Zip Code (the worst case is they send it to an empty lot, and it ends up being returned). The Money Back Guarantee is going to be a FAIL. There are basically just a few ways you can gain redress. a) As suggested above, just file an "item not as described" return/claim. "Missing parts or pieces" is a pretty good reason. The "seller" will have three days to issue you a return label, or send you cash in advance (via PayPal) to pay for the return, or simply refund. Never accept a "replacement", as you see it just makes this sort of problem worse. If you get a label, simply ship back what you got i.e. a package of AIR. Though not always a preferred solution, it is still quick and effective. It simply serves to beat the crook and the eBay denial bots at their own game. b) Give up on the idea of "Item not Received" altogether in favor of what this really is....FRAUD/Fake Tracking Scam/Shipped to wrong address. Though mentioned above, eBay USED to require written documentation from the carrier stating the parcel was not intended nor delivered to you. It was "required" because that was impossible to obtain, leaving both eBay and the seller "off the hook" for this crime. Things have changed a bit in the last few years, and that requirement may not be required at all. In cases where the seller had already been reported for this crime, or they are no longer a registered user, you may not be required to jump through as many hoops as in the past. I would pay a visit to my local post master in person with record of your tracking information and explain you wish some assistance with FRAUD fake tracking scenario, and see what you can get as far as documentation. Then contact eBay via one of the following links. These are their social media portals that connect you with eBay customer service employees based in the US. They know all about this, and unlike the regular CS you get in a call back or chat, typically don't lie to you, and do have the authority to help you with this problem. https://www.facebook.com/eBay/ (use the blue message button) OR direct message through one of these: https://www.instagram.com/ebayforsellers/ https://x.com/askebay Tell them you need assistance with a fake tracking issue, and see what they say to do to proceed. c) If eBay throws you under the bus, and you paid with PayPal, you can file a claim there. Do NOT be in a hurry and pick "Item not Received". Look farther down in the dropdown and choose "shipped to wrong address". Otherwise, the claim will be forwarded to eBay who will respond with the same phony delivery information and you will lose again. Note that you should NOT file with PayPal or your credit card company until you are done with eBay. Otherwise, eBay will simply close your case and no longer be required to help you. d) File a chargeback with your credit card. Again, DO NOT CLAIM "INR" but be clear it is a case of FRAUD/fake tracking. This should be done basically as a 'last resort'. Never enact all the options at the same time. Do come back if you need additional information, and/or to tell us how it worked out for you.