Item not received
I’m the buyer.
The parcel is returned by the USA customs to the seller. I never have the parcel as the tracking history can show. Can ebay please do something to help, to hold the funding not going to the seller until a reshipping or to make it refund?
I have contacted ebay by two calls, however nobody can help.
The issue is i opened and closed the case already. I don’t know i lost all the rights after i closed the case. I open a case as the shipping status not updated for one week and no drop off from the seller, and i closed the case because i saw an update on the tracking status that buyer has posted the parcel.
Its unfair to the buyer, there’s no alert on the closing page that i can never apply a claim on it or submit other issues on the parcel.
It is a very very high value item, please forward to someone has a higher authority to help me.
sdneped
·6 months agoSorry, if you closed the case, there's nothing else you can do through ebAy. As we say, mo saw wai.
After you close the case already
-- go back to click RETURN THIS ITEM
-- select MISSING PARTS OR PIECES, ignore the warning, click Confirm
-- upload a screenshot of the parcel is returned by the USA customs to the seller
-- type 2 short paragraphs about that, then click SUBMIT REQUEST.
If you don't get a refund @ivachi3 after 3 business days come back to click Ask ebAy to step in. If the seller stalls, claiming they cannot issue a prepaid return label, leave a private message here for ebAy to ask for your refund.
kensgiftshop
·6 months ago@ivachi3
Sorry, if you closed the case, there's nothing else you can do through Ebay.
Contact your funding source.
krazzykats
·6 months agoOpen a case for item not received here:
Return an item for a refund on eBay
If that fails, you can file a chargeback with your funding source.
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