Item not delivered. Ebay sides with seller.

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I purchased an expensive item from a seller in USA, and 2 weeks later USPS tracking indicated that item was delivered. It wasn't delivered to my address as confirmed by security camera. Moreover I obtained a letter from USPS that item was shipped and delivered to an address different than mine. After spending hours at USPS, and on call with Ebay reps, I submitted all paperwork including a letter from USPS.I filed a claim with EBAY - Item not received, and provided all information including the letter from USPS. I even called Ebay to make sure they have all information necessary from me. Next day, Ebay closed the case in favor of seller. I called and talked to Ebay, who told me to appeal the decision. I appealed the decision and it was denied again. How is it even possible considering that item was shipped to a wrong address(apparently seller didn't print the label from Ebay, but hand-written my address. Out of $500 and an expensive item. How is it even possible? What next steps would you take?

raimilk2

568 View listings

Posted 2 years ago·Last reply 10 months ago

8 comments

kh-christelle

·10 months ago

0 View listings

Hi everyone,

Due to the age of this thread, it has now been closed to further replies. If youâ€™d like to continue discussing this topic, please feel free to start a new thread.

Thank you for your understanding!

expose.t69

·10 months ago

4 View listings

I purchased an above ground pool set for $739.92 & the seller put someone else's name and address on a package that contained alpaca fleece in it and sent it to them. The seller provided me with the tracking number and when it said my package had been delivered and wasn't I immediately contacted the seller, Ebay and UPS. The seller told me that they were going to contact UPS and then I never heard from them again. EBay says the seller gave them proof that says my package was delivered to my address and blames UPS. I asked Ebay to show me the proof that the seller gave them showing the package was delivered to MY address and had MY name on it and they stopped responding. I got a proof of delivery from UPS that shows the tracking number the seller provided to me and also shows someone else's name and address. I have no idea how the seller got the name and address they put on the package as I have never heard of that person before and I did not give their name and address to the seller. I have provided proof of the original order details that shows my name and address, that the seller was paid $739.92 for the item,that the seller put someone else's information on the shipping label on the proof of delivery from UPS using the uploading tool Ebay sent to me for providing them the proof to support my claim and they still refuse to help me or refund my money. They don't follow their own policy of "Money Back Guarantee " and their customer service is useless. I am honestly going to report them to the Better Business Bureau and then take this to the news station so people are aware that Ebay is allowing criminals to use their company to commit crimes and that by shopping on Ebay you're at risk of losing your money as well as becoming a victim of identity theft and fraud. My father has had nothing but issues with shopping on Ebay. He's been the victim of identity theft and of fraudulent transactions made on his bank account that the bank has had to cancel his card three times now because of it. He realized it was from Ebay after he decided to only shop on EBay to find out if they were the problem and they were. They claim they protect customers against fraudulent transactions and they will ensure customer satisfaction is achieved with every purchase but that I'd false advertisement. They could care less how many people are victimized h through their website. They should be shut down!

soh.maryl

·10 months ago

110 View listings

You are posting on a thread dated 02/19/24.

You probably would get more help if you start your own thread.

ed8108

·2 years ago

2507 View listings

Step 1

Inquire why the letter from USPS wasn't sufficient evidentiary support for a determination in your favor.

ise710

·2 years ago

0 View listings

@raimilk2 wrote:
I obtained a letter from USPS that item was shipped and delivered to an address different than mine.

I submitted all paperwork including a letter from USPS.I filed a claim with EBAY - Item not received, and provided all information including the letter from USPS.

Next day, Ebay closed the case in favor of seller. I called and talked to Ebay, who told me to appeal the decision. I appealed the decision and it was denied again.

Out of $500 and an expensive item. How is it even possible? What next steps would you take?

PayPal is ready to investigate your fake tracking scam @raimilk2 and refund, if that's how you paid.

Just go here to click

- Report a problem

- I havenâ€™t received the item or service

- The item was delivered to the wrong shipping address

PayPal will ask the "eBay Commerce Inc." for the actual shipping label and failing, will force a refund back to you.

house*of*paws

·2 years ago

779 View listings

Hi @raimilk2

IF your statement from USPS makes it clear that your name and address were NOT on the package associated with the tracking number you were given â€¦ you should have no difficulty getting a refund from your credit card company.

Phone the number on the back of your credit card and ask to speak to their Fraud Department. Explain that you were the victim of the â€˜Fake tracking number scamâ€™ and that USPS has provided you with written evidence of the scam.

Do the above AFTER youâ€™ve given eBay a chance to refund you â€¦ but donâ€™t waste too much time or mental anguish before turning to the easier method.

[And do learn what you can from @ittybitnot superb post on the â€˜Fake tracking number scamâ€™.]

12345jamesstamps

·2 years ago

8757 View listings

When was item delivered?...and what day did you contact eBayitem never arrived ? Was it beyond 30 days of item delivered? Was there any notifications from USPS of item when it was going to be delivered?

Wass there a notification of item out for delivery and also "delivered"? There should be tons of emails about tracking and such. in your in box of emails....and also USPS website....and also eBay site.

ittybitnot

·2 years ago

18 View listings

I filed a claim with EBAY - Item not received....

@raimilk2

Even though you got nothing, filing "Item Not Received" when there is tracking that shows something was "delivered" somewhere, you lose. It is an automated system of denial. You have to get rid of the "item not received" concept and start thinking and fraud/fake tracking scam. The regular customer service you get on a call back or chat are outsourced to foreign call centers, are often not useful in this sort of situation either.
eBay only accepts written documentation. If you sent the PDF files you may have received from USPS eBay won't open them. Best to print out the documents and send photos of same.

You should contact eBay via one of their social media portals where you will be connected to actual US eBay employees that are familiar with this scam, and have the authority to help you. One is by using the blue message button at the top of this page:

https://www.facebook.com/eBayForBusiness

https://twitter.com/askebay

https://www.instagram.com/ebayforsellers/

eBay knows all about this. it is reported daily on this forum. The carriers know all about this, PayPal knows, and the credit card industry knows. It seems everyone KNOWS about this and hopes you don't know what to do, and you insisting on INR is will not be helpful for you.

Keep in mind if you go to PayPal (if you paid that way) or your credit card and keep insisting on Item Not Received, you will lose there, too. They simply send the claim to eBay, who responds with the same phony delivery information, and it will close in favor of the seller. At the same time when you file someplace else it absolves eBay from having to help you any longer, so it is best to exhaust all possibilities with eBay first before moving to the next place to try and get redress. So from now on, your problem is called something else: Fake tracking scam fraud.

There is also an alternative that sort of beats eBay bots at their own denial game. That would be to file an "item not as described" claim instead. Wrong item sent, or missing parts/pieces would suffice. The seller has three days to send you a return label or refund you. If they don't, you return to the case and escalate i.e. ask eBay to step in and help. If you get a label simply return a small package with "air", and you should be refunded once there is a recorded delivery of same. Though ethically quite different than the usual, it has been reported to be a successful alternative BEFORE going to your credit card.

There is plenty of discussion on this topic. So far these are just from Jan. though today and may give some more insight into the process. Not only do you have to deal with the crooks, you have eBay to deal with as well. Good luck, and let us know how it turns out.

Buyer victims: Jan. 2024

https://community.ebay.com/t5/Buying/Ebay-still-allows-this-basic-scam/m-p/34200329#M471797
https://community.ebay.com/t5/Buying/FedEx-tracking-scam-resolution-help/m-p/34200076#M471780
https://community.ebay.com/t5/Buying/Scam-in-progress-How-to-report/m-p/34202408#M471983
https://community.ebay.com/t5/Selling/My-item-hasn-t-arrived-and-got-delivered-to-the-wrong-address/m-p/34213622#M2336744
https://community.ebay.com/t5/Buying/Seller-used-wrong-address-how-to-get-help/m-p/34214801#M472679
https://community.ebay.com/t5/Buying/Two-orders-from-two-carriers-in-two-days-shipped-to-someone-else/m-p/34217849#M472866
https://community.ebay.com/t5/Buying/Seller-shipped-to-wrong-address/m-p/34219071#M472993
https://community.ebay.com/t5/Buying/A-typical-buying-scam/m-p/34219558#M473030
https://community.ebay.com/t5/Buying/Problem-with-a-purchase/m-p/34224961#M473358
https://community.ebay.com/t5/Buying/seller-close-case-with-fake-tracking-number-ebay-refuse-to/m-p/34237315#M474167
https://community.ebay.com/t5/Buying/ebay-ai-helped-in-fraud/m-p/34237061#M474150
https://community.ebay.com/t5/Buying/ebay-enable-scammers-by-closing-case-then-lying-facts/m-p/34237663#M474193
https://community.ebay.com/t5/Buying/Fake-Seller-shipments/m-p/34237759#M474196
https://community.ebay.com/t5/Buying/eBay-s-money-back-guarantee-is-a-fraud/m-p/34239213#M474296
https://community.ebay.com/t5/Buying/Scammer/m-p/34239068#M474287
https://community.ebay.com/t5/Buying/Seller/m-p/34241530#M474404
https://community.ebay.com/t5/Buying/how-to-contact-ebay-for-an-item-that-did-not-get-put-in-my/td-p/34242223
https://community.ebay.com/t5/Buying/Another-quot-fake-tracking-quot-scam-this-time-with-the-package/m-p/34244130#M474589
https://community.ebay.com/t5/Buying/Did-not-receive-items/m-p/34245181#M474623
https://community.ebay.com/t5/Buying/eBay-Won-t-Step-In/m-p/34256703#M475318
https://community.ebay.com/t5/Buying/Fraud/m-p/34261461#M475547
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Feb. 2024