Item I bought has been stuck in New York Customs for two weeks. Need advice on next steps.
Hello,
I recently bought an item that is in transit from Luxembourg to California. The last scan received was on September 30th, where the item was processed and received at the Jamaica, New York International Distribution Center. Today marks two weeks since that last scan. I'm aware that sometimes packages can take a couple weeks to clear from Customs, but I wanted to see who would be responsible in the case that the item continues to not move and isn't delivered by the estimated date on eBay - would it be me the buyer, or the seller that takes responsibility? The estimated delivery date is October 24th on eBay, so I still have time to wait, but should I open up a case with eBay if it doesn't deliver past the 24th?
Thanks.
1 comment
spark-chaser1
·2 years agoYou have thirty days to file a claim under the MBG if the item doesn't arrive by the EDD ( in your case 24 October). In my experience, it is better to wait beyond the EDD with overseas shipments because they DO sit at ISC for long periods sometimes, and it is a pain if you file and get a refund and THEN the item finally arrives.
I will also attempt to open a package research case with USPS A day past the EDD ( if they are the carrier) to make A final attempt to trace the item before launching a case. Overseas shipments require a slightly different approach than a domestic transaction.
If nothing comes of the research case, and it is getting close ( within a week) to the end of the 30 day claim window, THEN I will file.
In my years shipping from overseas, all of my packages have arrived, most usually beyond the EDD and after long delays in customs. Unless your seller is uncooperative, it will be helpful to you AND them to wait and see a bit longer than usual BUT still watching the deadline.