Item has 2 tracking numbers one showing as delivered | Buying

jaoln0 · 2024-12-25T05:26:45.781000Z

Hello, I purchased a two identical items from Hong Kong and somehow one of the tracking that got added shows that it was delivered a week ago. The delivery is in the same ZIP code however the seller contacted me the next day ( I hadn't kept an eye on the tracking because delivery was sometime in mid to late January) and gave me the correct tracking number (with a China Post number) and updated the purchase. However, the old tracking was not removed and because the seller's first language is not english I still have been unable to determine if he is unable to remove the old tracking or not. It now shows both tracking numbers when I click "Track Package" in the order details. eBay is treating it is if there is 2 separate shipments (one from Hong Kong where the seller is and one from Minnesota? one for each item)The seller could be trying to scam me but given that they messaged me to tell me there was an issue and they updated it I am trying to give the benefit of the doubt. However, I am not wanting to let the window to claim an erroneous delivery (I think 14 days? it's 30 if no "delivered" status is show but 14 from when it is delivered) lapse and hope to god I can use the dozens of messages over the last week to plead my case with eBay. However, I don't want to punish the seller for a misunderstanding either and have eBay refund my money.How do I proceed in a way that protects me as a buyer but also doesn't accidentally screw over the seller? It seems super obvious that there is an issue with tracking and the first "delivered" item is not correct but I have no idea and after several days of messaging back and forth with the seller across a 14hr time gap (who has been responsive to their credit) I feel like I have taken that process as far as I can. Thanks in advance for your help!

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Item has 2 tracking numbers one showing as delivered | Buying | eBay Community